Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Wonderful
May 28th a tree hit my house and destroyed the entire first floor. It sounded like a bomb went off and glass was flying everywhere. Both of my dogs have been traumatized and had to visit the vets many times since this has happened. They had stopped eating trying to adjust to living in a condo with many new noises. Both of them are now very frightened of any noises. They have had to be put on medication to calm down the anxiety and to get them to eat. Nationwide has been quick to help me with the payments. I am so pleased I took Nationwide out for Sophie my Maltese. I wish I had it on my Maltipoo Priscilla . Tahnks for your concern and quick reimbursement.
Insurer: Nationwide
By: Pamela
Quick & Easy Claim Process
We were very pleased with how easy and fast the claims process was for our claim. The form that needed to be completed was very straightforward and easy to complete. I faxed the paperwork, received an email acknowledging the claim, and then received the check. The only thing that would have made it easier would have been allowing the paperwork to be submitted via email rather than fax or regular mail.
Insurer: Nationwide
By: Jaime
Do not use
Worst company ever. I tried to file a claim and they back tracked on everything. I had additional acl coverage added and was told I am all set and was covered now they wont do anything about it.
Insurer: Pets Best
By: Cody
What a lifesaver
Having Nationwide Insurance for my little dog has been a lifesaver this year! I love how convenient and simple the app is to use. Would recommend.
Insurer: Nationwide
By: Shanna
Great Insurance
Easy to submit claims. Good follow-up
Insurer: Nationwide
By: Beth
Easy, fast process.
Have had only the best experience with Nationwide.
Insurer: Nationwide
By: Antonette
Very happy with Nationwide!
Claims process is simple and reimbursement is fast. Great service all around. We are extremely happy with our Wellness coverage!
Insurer: Nationwide
By: Helga
Wonderful Service!!!
Your staff was so helpful and everything was hassle free. Thank you!
Insurer: Nationwide
By: Shirley
Outstanding Insurance Service
We used Nationwide for 5 years now and are thrilled about the ease of use and the customer service supplied. Great company and insurance plan, I do recommend Nationwide to all of our friends.
Insurer: Nationwide
By: Luciano
Surgery
Thank you so much for making Cali’s surgery more accommodating. We were able to focus on making sure she was ok and not if insurance was going to be an issue because you all are so thorough.
Insurer: Nationwide
By: Cali