Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Love Healthy Paws
When I got my current cat, Dido, I decided for the first time to get pet insurance. After some research I choose Healthy Paws. My cat who is not even 2 years old developed gall stones and required surgery. The diagnosis, surgery and follow-up was costly. After receiving my pet’s medical records Heathy Paws kept me informed about the review process and fully paid as per the coverage of my policy in a very timely manner. I am so glad I have Healthy Paws insurance.
Insurer: Healthy Paws
By: Winnie
I can't thank Turpanion enough for the extremely caring service afforded to me and my claim for my 16 month old Stafford.
Turpanion is THE BEST. Their efficient, effective and caring attitude toward me and my veterinary clinic during a very stressful and urgent surgery made life just a little bit easier. I ma recommending Turpanion to absolutely everyone I know that owns a dog! THANK YOU from the bottom of my heart.
Insurer: Trupanion
By: Belle
Been a Nation Wide Pet Insurance customer since my pup was 3 months old, now she's 4 years and still receiving the best care
Nationwide has always been priced fairly, makes claims easy, and is always reaching out to check on the health of my pet. I recently moved across country, I called customer service to change my address and find out how the move would affect my insurance rates and the process was simple as can be. Customer service was quick, friendly, and helpful, best yet my rates didn't go up.
Insurer: Nationwide
By: Brett
Pleasant company to deal with when calling customer service
Figo is a pleasant company to call when I have an issue about my policy payments anyting I recommend them to anybody
Insurer: Figo
By: Karen
Fast, caring and supportive response to my claim.
I've had my four (4) cats insured with Pets Best since November 2018. The cost of their premiums is very reasonable, as all of my cats at that time were under the age of five. When my oldest cat, Oscar, required eye surgery recently...Pets Best was very easy to use. The filing process with documentation is easy (assuming you have a scanner) and their response time was very good. In the interim, I was always kept apprised of the progress of my claim. I did have need to utilize the on-line chat feature of their website and it helped greatly answering my questions with understandable and concise answers.
Insurer: Pets Best
By: Ashley
Thank you!!!
Beyond glad we had nationwide on our side to help cover everything they did when we had a scare with our puppy Bromley. She is fully recovered and our pockets thank you!
Insurer: Nationwide
By: Kim
Great service...good turnaround time with claims
Nationwide covers most claims for our dog. We are happy with the service we receive.
Insurer: Nationwide
By: Annmarie
Lifesaver
My Pablo Picatsso ate a piece of string of some sort. After 4 different animal hospitals over a period of 8 days in “Kitty ICU”, I’m relieved to say Pablo is on the mend. His medical bills were astronomical but Trupanion covered everything they promised they would. It was such a relief. I didn’t worry about the bills for a minute through this very stressful time thanks to Trupanion!
Insurer: Trupanion
By: Laura
A must have insurance for those who love their pets and want to keep them healthy and happy.
I have recommended Nationwide Pet Insurance to friends and family because it has given us peace of mind in the ability to meet our beloved dog’s medical needs. It is easy to use after the claims are submitted. I also feel secured in knowing that Nationwide is a large established and reputable company in the insurance industry.
Insurer: Nationwide
By: Miriam
You need this pet insurance!
So glad I use Nationwide pet insurance. My dog was ill and took him first to the 24 hour emergency vet. He stayed overnight. Getting through the insurance was quick and easy to do. It was a short amount of time and I had my payment sent to me. I would encourage everyone that wants pet coverage to look into this Company.
Insurer: Nationwide
By: Patricia