Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Peace of MInd
I've had insurance for my Schatzi since she was 1 year old and have never regretted it. It's always a peace of mind knowing that she's covered (for 90% of her shenanigans). When people ask about pet insurance i tell them what I have and that I've only ever been 100% satisfied with my decision. The last visit to the Vet she had stopped eating her food and was extremely lethargic after Xmas. I didn't have to overthink my decision and she was feeling good as new after a few days of medication and rest.
Insurer: Nationwide
By: Justin
Best pet insurance. Fair reasonably and quick claim turn around
Excellent company. Quick turn around on claims.
Insurer: Nationwide
By: Blair
Phenomenal
Best pet insurance company around. The employees really care about there customers and pets. Very fast claim service and payments.
Insurer: Nationwide
By: Justin
So happy with my coverage
I'm comforted to know Nationwide has my back when it comes to my dog's health.
Insurer: Nationwide
By: Alicia
Very responsive company
I have been with Embrace for close to a year and have found them to be very quick to settle claims. When I call them they are very helpful. My dog that is covered is soon to turn 11 and has developed Diabetes since I signed her up. Definitely a good choice.
Insurer: Embrace
By: Pam
Don’t leave home without it!
Trupanion was the wind beneath my wings! My little active doggie tore a tendon while jumping for a ball. The added expense was frightening until I called Trupanion. Not only were they courteous they took care of the bill without any delay. Can’t have a pet without Trupanion. All my worry was gone.
Insurer: Trupanion
By: Sheila
Nationwide is an excellent insurance for your pet! During emergencies they follow through with helping on cost of care.
Moose our lab puppy is 1.5 years old. He tends to put everything in his mouth. The day he stopped eating and was constantly vomiting we rushed him emergently to the vet hospital. We just had gotten Nationwide insurance for our dog. We presented the card to the vet hospital and they said-we have s great relationship with nationwide. Long story short-after two nights inpatient our puppy came home. The claim was sent to nationwide and they were quick to send a check for 90% of the claim. We will continue to have nationwide as long as we have animals! Great company!
Insurer: Nationwide
By: Laura
Alexis was kind and concerned during this most difficult time.
Alexis was kind and concerned during this most difficult time: I wish everyone had her compassionate concern. She connected me with a claims specialist who answered my questions and helped me get the paperwork moving. I have always received help from the claims folks at Nationwide. I'm so happy I have coverage for my entire kennel with you! Thanks Alexis!
Insurer: Nationwide
By: Denise
Filed claim from my cellphone
It was time to have our puppy spay & microchipped. When we returned from our appointment & filed our claim the next day via cellphone, we received an immediate reply. In less than 5 days our refund was deposited into our checking account. We are extremely happy with our refund and the ease of filing a claim. I would recommend Pets Best to everyone!
Insurer: Pets Best
By: Dale
This claim was a hard one to s…
This claim was a hard one to submit as my darling boy Mooky had to be put to sleep at the end of his cancer diagnosis. I was absolutely dreading the finality of then having to cancel his policy after the reimbursement was received. You did that final piece for me and I was very grateful to not have to do it. I then received a condolence card from you. Thank you for making this process a lot easier than I expected it to be, thank you for caring.
Insurer: Pets Best
By: Lucy