Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Filed claim from my cellphone
It was time to have our puppy spay & microchipped. When we returned from our appointment & filed our claim the next day via cellphone, we received an immediate reply. In less than 5 days our refund was deposited into our checking account. We are extremely happy with our refund and the ease of filing a claim. I would recommend Pets Best to everyone!
Insurer: Pets Best
By: Dale
This claim was a hard one to s…
This claim was a hard one to submit as my darling boy Mooky had to be put to sleep at the end of his cancer diagnosis. I was absolutely dreading the finality of then having to cancel his policy after the reimbursement was received. You did that final piece for me and I was very grateful to not have to do it. I then received a condolence card from you. Thank you for making this process a lot easier than I expected it to be, thank you for caring.
Insurer: Pets Best
By: Lucy
Excellent plan
Excellent plan and fast response with all my claims. They care about our pet. They always work with me and they take very serious the health of my pet Oreo.
Insurer: Trupanion
By: Pilar
Excellent plan
Excellent plan and fast response with all my claims. They care about our pet. They always work with you and they take very serious the health my pet Oreo.
Insurer: Trupanion
By: Pilar
Helpful and informative
I have found customer service representatives to be very helpful and informative. The coverage is quite comprehensive
Insurer: Trupanion
By: Pat
I am quite happy
So far I am quite happy with trupanion. The Customer Service is excellent and the turnaround on processing claims is good.
Insurer: Trupanion
By: Elisabeth
I recommend Trupanion!
Thank goodness I have only had to make two claims over 12 1/2 years, but each one was dealt with fast and easy by truly caring people. Over this time I have recommended Trupanion to several friends and family members.
Insurer: Trupanion
By: Berna