Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Exceptional!
I submitted my claim on 1/15, immediately informed it had been received, and on 1/17 I received the EOB. Pets Best Service, in the 3 years I've had it, has been exceptional. I HIGHLY recommend Pets Best!
Insurer: Pets Best
By: Sylvia
I have been very pleased
I have been very pleased with Trupanion. I have had to use their services with both of my dogs. I like that they don't refuse treatment to dog breeds that are predisposed towards certain health problems, even though my dogs have not fallen into that category. I warn those looking for insurance to be sure to check if the company excludes certain health problems for particular breeds. Trupanion also pays the bills quickly.
Insurer: Trupanion
By: Karen
Very Patient in explaining
Very patient in explaining various options and coverages helped us greatly in putting together the best package
Insurer: AKC
By: Ariel
always received excellent service!
I have always received excellent service!! GREAT company!! I recommend them to family & friends ALL the time!!
Insurer: Trupanion
By: Sheri
Awesome
Awesome insurance. Always helpful
Insurer: Trupanion
By: Mary
most professional customer service that I've ever encountered
I found filing claims to be very easy and straightforward, and much better than my experiences with other pet insurance companies. The claims were addressed promptly, and more costs were covered than I even expected. I want to specifically thank and compliment the claims adjudication specialist, who was so responsive and knowledgeable, and patiently and clearly answered every question that I asked. She contacted me personally to let me know that she had received my initial set of claims. I'm not sure whether this was just normal practice for initial claims, or if Briana took that extra step to identify herself to me, and provide me with her direct contact information - either way I very much appreciated it. Once my claims exceeded the deductible I had chosen for my policy, the reimbursements due to me were paid promptly. That was an easy process too, as I requested direct deposit to a bank account, while my premium payments are paid by credit card. In summary, I have a great deal of experience with filing pet insurance claims, and I can say without reservation that Trupanion uses by far the easiest and most efficient process, and has the most professional customer service that I've ever encountered.
Insurer: Trupanion
By: Dottie
Fantastic help with my dog
A fantastic help with my dog's medical expenses ( I didn't know we were to have so many expenses) plus they have helpful people and quick turnaround for helping with these expenses.
Insurer: Trupanion
By: Beth
Great service
Everyone is always so sweet and friendly on the phone and very helpful!
Insurer: Trupanion
By: Jennifer