Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Surgery Help
We knew as a puppy that we would have our hands full between the energy and personality and opted for the whole wellness plan with Nationwide. So happy we did. From covering routine wellness checkups, to the big ACL surgery recently they have been a huge help and are quick with turning around claims, even the large ones that set you back and you really rely on that reimbursement. Very happy with their services and the ease of filing claims no matter how big or small.
Insurer: Nationwide
By: Jennifer
Thank you Healthy Paws for being there for my dog!
My dog is thankfully healthy but recently had a accident that required a pretty serious surgery. He is family so we would have done whatever it takes to get him well but without Healthy Paws the financial burden would have been great. His insurance plan is worth every penny! They processed the claim without delay. We received reimbursement less than 2 weeks after his surgery AND they checked in to see how his recovery is going. Wonderful customer service, I wish human health insurance worked this great! I am thankful I chose Healthy Paws!
Insurer: Healthy Paws
By: Erika
Claim was covered
This claim was approved which is great. It was easy to submit claims and i appreciate the explaination of benefits that is provided after claim review. The negative is that sometimes it takes a very long time to hear back after submitting a claim, and other times claims were not approved d/t pre-existing condition that wasn’t actually pre-existing.
Insurer: Nationwide
By: Clarisa
Took a long time, but overall good
Overall, I am happy with this plan. There is a learning curve with submitting claims as I didn’t do it correctly at first. It did take 4-5 months for reimbursement, but that is because nationwide contacted my vet themselves after wanting more information than I was able to provide, so I’m sure that slowed the process.
Insurer: Nationwide
By: Noelle
An easy way to have peace of mind for vet bills
Great customer service, helpful online portal, love the direct deposit reimbursement option. Easy and reasonable way to have peace of mind regarding Peaches' vet bills.
Insurer: Prudent Pet
By: Grace
Excellent service
I couldn't be more pleased with your service. It also gives me comfort to know that I can do whatever is necessary to make sure that my Dobby is healthy and cared for.
Insurer: Nationwide
By: Gretchen
I’m glad we have this insurance.
I’m so glad I purchased this insurance for our puppy when we got him. It has paid for itself. Recently the cat knocked our other dogs medicine off the counter and the puppy ate it all! Our vet bill would have been well over $1000 but fortunately our insurance paid most of the bill. The app makes submitting claims a breeze.
Insurer: Nationwide
By: Wendi
Fast, Easy, Excellent service
The best decision I have ever made. My little one is rambunctious and accident prone. Sound familiar? My claims are reviewed quickly and fairly. It is SO easy to make a claim and if you need help they are very kind and informative in their responses. Truly a great company!
Insurer: Figo
By: Megan
Straightforward and Easy
Prudent Pet was great, it was really easy getting a policy, and the agent on the phone was super helpful.
Insurer: Prudent Pet
By: Connor
Fantastic Pet Insurance
I LOVE Nationwide Pet insurance...We own three labradors currently, and have had labs all our adult lives. I have ALWAYS had Nationwide (and VPI before Nationwide bought the company). I recommend you to all our friends who ask. You are excellent in every way. Quick turn around of benefit checks too. Thank you for allowing me to take such excellent medical care of all our dogs. We helped 2 who had cancer...these expensive treatments would not have been possible without the great coverage. THANK YOU....
Insurer: Nationwide
By: Cindy