Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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A company that listens and cares
I'm so glad I got insurance for our dog through ASPCA. I always feel like they care and make it super easy to process our claims. And they have great customer service.
Insurer: ASPCA
By: INGER
So far I'm really happy with this pet insurance.
Pleased with the service.
Insurer: Nationwide
By: Gloria
The best care and service ever. It's a pleasure doing business with your company.
the best care and service ever. It's a pleasure doing business with your company
Insurer: Nationwide
By: Joyce
Excellent plan, coverage and easy to use
Very happy with coverage and service
Insurer: Nationwide
By: Amy
Outstanding service
I love singing the praises of Nationwide pet insurance. Filing a claim is easy and reimbursement is done in a timely manner!
Insurer: Nationwide
By: Susan
Good plan, exellent service once one gets up and started.
Excellent plan and service, but transferring reimbursements to checking account is al little cumbersome.
Insurer: Nationwide
By: valerie
Nationwide is an insurance we can count on it.
I am happy that my dog has an insurance. Nationwide service is excellent.
Insurer: Nationwide
By: Johnny
Best decision I ever made was to get Nationwide Pet Insurance for my beloved dog!
This company is HANDS DOWN the BEST for your animal family members. They make it soooooooooo easy to submit a claim and to receive your money. I am shocked by how much they cover and how easy it is. It is almost like a little surprise when I see the email pop up that I have a new direct deposit waiting for me! I thank you for taking such good care of my chocolate lab Riley. She has gotten into some injury and sickness lately and without insurance I would be paying thousands! Thank you so very much for caring about us! I will insure every single pet i have with your wonderful company!
Insurer: Nationwide
By: Alyssa
Lot of Money for Little Coverage
Claims should be able to be completed more easily through an app Response times are slow and claim payouts are very small compared to the yearly premiums. They continue to decrease yearly. I sent an email about the coverage for my youngest puppy and the fact that spaying was not covered versus my other dog's policies - still have not received a response 2 months later.
Insurer: Nationwide
By: Alison
Outstanding claims service
Glad we have your insurance. Claims are easy and simple.
Insurer: Nationwide
By: Laura