Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Your representative helped me lower monthly rate by increasing my deductible. Prompt follow up email with my full quote.
Very impressed with customer service. Prompt follow up and assisted me in choo7the right plan at price I was looking for by raising my deductible which I was pleased with to decrease my monthly payments.
Insurer: Pets Best
By: Richelle
Buying this insurance for our pets has been one of my best decisions ever!
This insurance has been fantastic. Filing a claim is easy through the app. And reimbursement is usually much sooner than anticipated. Many thanks for helping me keep my pet healthy!
Insurer: Nationwide
By: Sharon
It took a long time to process
I understand why we went back and forth looking for more information about Bailey's surgery but we had to put out over $2000.00 for her surgery and really needed our money back. I like the comfort of having insurance for Bailey and hope that next time it won't take so long. I also had some difficulties with the website and being able to see what was happening with the claim but a customer service rep was able to help remedy the situation. Now I can set up for future payments to do directly into my account as compared to sending a check in the mail. I would recommend this insurance to anyone with a pet.
Insurer: Nationwide
By: Cindy
It works
Great communication Great follow up Peace of mind
Insurer: Nationwide
By: Kevin
I love the peace of mind knowing that I can afford to take care of my dogs’s health.
I love the fact that I don’t have to worry when my dogs get sick about not being able to afford to do whatever it takes to get them well or find out what is wrong with them. The process is so simple to get reimbursed it’s like money in the bank!
Insurer: AKC
By: David
Great Support
Trupanion has always been a wonderful support for me when going through the heartache of my pups being in pain. This time was no exception. They handled my claim in a timely manner and were available to answer any questions along the way.
Insurer: Trupanion
By: Allison
Always responds quickly to the invoices
Always responds quickly to the invoices
Insurer: Trupanion
By: thomas