Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Fast service!
Nationwide’s service was fast. I submitted my claim and received the reimbursement within a reasonable period of time. Their personnel are very knowledgeable and helpful.
Insurer: Nationwide
By: Bernadette
Nationwide makes it easy to send a claim and response with fair and fast help. Thank you! I recommend Nationwide to all!
I have been so pleased with Nationwide's fast and fair responses to claims I've made. You are terrific and I refer friends with pets to you all the time.
Insurer: Nationwide
By: Carrie
Nationwide is great!
I haven’t had a problem with Nationwide as of yet. They are pretty fast when it comes to claims and always update an EOB explaining what they are covering.
Insurer: Nationwide
By: Serenity
Great service & so glad to have this policy as Dottie ages.
We have used this insurance on a number of our Airedale’s over the years. What prompted us was my sister’s dog breaking a leg & the bills were over $3500. We have had great service and no complaints.
Insurer: Nationwide
By: Judie
Thank you so much for helping with the cost of Casey's care. It means so much to me that I am able to get him wonderful care.
Thank you so much for helping Casey get better.
Insurer: Nationwide
By: Teresa
Great Insurance
I've been very pleased with Cooper's insurance plan. Your staff has always been kind and helpful.
Insurer: Nationwide
By: Denise
Awesome!
Working with Nationwide is easy and I’m so glad I have insurance for my bandit. Best decision i’ve made.
Insurer: Nationwide
By: Kris
Best thing I have done for my pets!
The claims are always made easy and love that now it gets deposited directly into my bank. This was one of the best decisions I have made to add Pet Insurance! The company is also very thoughtful and helpful. Would highly recommend.
Insurer: Nationwide
By: Erica
Good policy—provides good service and great peace of mind.
My dog was attacked by some wild animal. I submitted three claims in all, and after the annual deductible, all costs were paid. I wish I could have submitted my claim by email, but my scans of the vet bills didn't go through, so I had to mail them. That slowed down the payment but I liked being able to check on the website to see the status of the claim
Insurer: Nationwide
By: Sheila
Very reliable and easy to process insurance claims
I have been a customer of Nationwide insurance since my dog is a puppy. Very easy to put in claims. Response time is excellent for an insurance company. Although my dog has had several minor problems (fortunately) this insurance has given me peace of mind each time I have had to visit my vet. Pet bills are extremely high today and with lthis insurance I need not worry that it will put me in a financial situation that I don't want, especially since I am a very senior citizen.
Insurer: Nationwide
By: Barbara