Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Nationwide has always been great.
Nationwide has always been great. Just wish claims would process a little faster sometimes but other than that...no complaints. I have recommended to others.
Insurer: Nationwide
By: Crystal
Great pet insurance company
The process for submitting and receiving was very easy. I really appreciate the email inquiring how Zuri is doing! Nice touch.
Insurer: Nationwide
By: Patricia
Great Company
Great Company..I have had them for years and never been let down. Never a problem with this company.
Insurer: Nationwide
By: Brad
Thank goodness for Nationwide Pet Insurance !!!
Nationwide was there to help me with a claim for my dog Anya. She was hurt during a grooming accident and needed surgery. She is doing much better and healing well. The peace of mind of knowing you have insurance like this for your pet in times of unforeseen events is just amazing to have this type of insurance.
Insurer: Nationwide
By: phyllis
Quick and painless
I submitted my claim and received a response and reimbursement in a quick and simple way. My payment auto transferred to my bank and I am very impressed!
Insurer: Nationwide
By: Kristen
Claims processing easy and reliable
Claims processing is easy and reliable in terms of processing time and the communication.
Insurer: Nationwide
By: Winnie
Auto claim response?
I've Pet Insurance for 20 years, 5 dogs. I submitted a claim Jan7th and called Jan 29th as I had not heard from this insurance. When I called I heard the claim had been denied. I submitted the usual invoices. I was asked to re-submit which I did. Next day I receive an email saying I did not submit the invoices. I called again and was informed that all the paperwork was correct and I didn't need to be concerned. I spoke with "Megan" today at 8:34am, I assume there is a disconnect in communication and auto emails are sent. I travel a great deal out of the country and don't always have wifi access. My dogs are now going to Heaven do to their ages and my vet bills are about 20K a year now, two don't have insurance. So, I need to have solid communication. I've had decent response over the years, however this lack of communication has been unclear.
Insurer: Nationwide
By: Cynthia
very helpful. took me a while to understand how to do forms. wish i could get a book on what is covered
very helpful. took me a while to understand how to do forms. wish i could get a book on what is covered
Insurer: Nationwide
By: michelle
Great Insurance Co
These people are always helpful when you call. Questions are always answered customer service is excellent.
Insurer: Nationwide
By: Ellen
Great Insurance Co
These people are always helpful when you call. Questions are always answered customer service is excellent.
Insurer: Nationwide
By: Ellen