Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy to file a claim and quick claim processing
So far, I've been very happy with Figo. All claims have been easy to file and I've received my checks and EOB quickly. EOBs are easy to understand. When I appealed to a claim, they fixed the issue.
Insurer: Figo
By: Annette
Couldn't Love Figo More!
I put a lot of time into choosing a pet insurance company and I couldn't be happier with Figo! For starters they send you the cutest welcome package with an id tag and collapsible water bowl. The claim process with Figo is so simple, and even more convenient they have an app so you can file a claim wherever whenever! Typically my claims have been processed and closed within 24 hours and the payment is in my account within a week! I often wish I could insure myself on Figo!! I have and will continue to refer all my friends/family to Figo.
Insurer: Figo
By: Julie
Great service
Excellent service and friendly associates
Insurer: Nationwide
By: Michael
AKC Pet insurance is fantastic
AKC Pet insurance is fantastic. Their customer service is always friendly and helpful, even during sad times. They offer insurance for rescues and they reimburse quickly. I will never use any other pet insurance.
Insurer: AKC
By: Michael
pleasantly surprised at the improvements
Pleasantly surprised at the improvements in claims processing and timeliness of payments from previous claims processing .
Insurer: Trupanion
By: Jennifer
Great insurance
Excellent attention and service.
Insurer: Trupanion
By: Janice
Very happy with my experience
This was my first claim and it was so fast and they handled everything. Very happy glad I went with this company.
Insurer: Trupanion
By: Sharon
Trupanion rocks!
Trupanion is AWESOME with coverage for our boy, Sampson, and easy to file a claim with. We recommend them to all our puppy friend parents, and will continue to do business with them so long as we have animals in our lives i.e. always! Thank you!
Insurer: Trupanion
By: Christine