Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Wonderful service!
Fast service, easy to navigate, would highly recommend!
Insurer: Nationwide
By: Debbie
Healthy Pets, Happy Home
We’ve been very happy with Nationwide Pet Insurance.
Insurer: Nationwide
By: Gary
Great Service
Overall great service. I wasn’t sure what to expect, and a lot people think I spend too much that I could just save it for when I do need to go to the vet, but my dog is my child and it actually costs less than human health insurance with a peace of mind that is priceless. So far, I’m happy with this insurance. They really seem to care and check in just enough. I got my reimbursement quicker than expected. A coworker of mine didn’t get insurance and recently spent $4,000 at the vet for emergency services for her 1 year old puppy only to be told they didn’t know what was wrong with him, and now she has to change her honeymoon plans. I’m glad I won’t ever be in that situation because I got the fullest coverage for my baby, it truly is priceless. The sooner coverage starts, the better.
Insurer: Nationwide
By: Clarianne
Always there when we need them
WE have had Nationwide insurance for 3 of our dogs, and every time they are always there when we need them. No overly complicated process especially when you are trying to deal with a sick you don't want to deal with a complicated system to try to submitted all the information needed. We love the ease of use, the coverage and the customer service. The only con I have is the length of time to get a reimbursement back.
Insurer: Nationwide
By: Candice
The best thing we did for Atticus was to sign him up for Nationwide.
Atticus has been thru many trials and tribulations in his life. On his side he has loving humans and a boundless zest for life. Cancer, skin problems, and a Pneumothorax, he has come thru it all with grace and spirit and a strong will to share in life's joys. Without Nationwide he would not be here. We are deeply grateful for them and thank them for all of there help, concern and support.
Insurer: Nationwide
By: Ahavia
Great coverage, fast repayment, super happy
I'm thrilled with Nationwide. I got insurance for my Persian kitten early because I know of the health problems Persians can have based on past experience. Nationwide has been great about coverage. No visits or medications have been turned down. Repayments for vet visits and medication are fast. Whenever I've called, the staff are nice. Highly recommend.
Insurer: Nationwide
By: Amy
Outstanding coverage!!!
I just have to rave about Pet's Best. I have a 9 month old Whippet puppy that has been a walking accident since I got him. He broke his front leg which required surgery and a plate. The plate then had to be removed. Once that healed and he finished rehabilitation, he broke a rear toe. SERIOUSLY??? This poor pup has been in a cast for over a third of his life! I have never experienced anything like this with any of my previous dogs! Pet's Best has covered his injuries without question! From the initial visit, to bandage changes and xrays during healing, to rehabilitation......they have come thru with flying colors and I couldn't be happier with their service! I have had their coverage for many years on my dogs, but have never really had to deal with any substantial claims until now. So glad that I have Pet's Best and I will continue to recommend them to all of my friends and family!
Insurer: Pets Best
By: Cindy
I like knowing that Khloe is covered
Very friendly people to talk to if you have a problem, and I’d like knowing that my Khloe is covered
Insurer: Nationwide
By: Connie
Great insurance coverage and care
I have been consistently happy and amazed at the coverage Nationwide has provided for Sushi. It was surprising all that was covered for her. Everything from vet visits to allergy meds. When I had any questions, each person I spoke with was genuinely concerned and wondered about how my pit bull was/is doing. Our pet care bills would have been easily over $1000 with our recent mass cell tumor checks alone, not to mention the strange and random ripping off of her toenail. I highly recommend getting Nationwide insurance for your furbaby!
Insurer: Nationwide
By: gerald
Great service.
I appreciate the concern for my dog, Carrie
Insurer: Nationwide
By: Mary