Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Excellent coverage and flexible terms and they pay quickly.
I decided to get pet insurance for my second pug after I had spent so much on my first pug without insurance. I chose Healthy Paws Pet Insurance because of their flexible premium and deductible packages. Their coverage is excellent covering almost anything. The terms of coverage are very clear and if you don't understand something they have very helpful people you can talk to. I've already made several claims. The most recent claim was for airway surgery on my pug. They covered the entire surgery and hospitalization. I just had to pay my deductible. Having this insurance allowed me to make the decision to get the surgery for my pug. Submitting a claim is super easy. You can submit the paperwork online or they have an app and you just snap a photo. It only took about a week to get my reimbursement from the time I submitted my claim. I highly recommend Healthy Paws for your pet insurance.
Insurer: Healthy Paws
By: Cathie
Thank you Trupanion!
I am so glad I found Trupanion! Our sweet 4 yr old chocolate lab has had to have surgery on both of her knees within 6 months of each other. Over $12000.00 altogether. I submitted the claims and had no hassle whatsoever from Trupanion. They paid quickly and the process was so easy. Thank you Trupanion!!
Insurer: Trupanion
By: Vicky
Hassel Free Caring
As always, easy, fast, and as promised support for pet care.
Insurer: Nationwide
By: Gary
This is the best pet insurance I have ever had for my fur babies !!!
i have nothing but good things to say about Nationwide... They are always extremely helpful on the phone and also very efficient at reviewing and processing claims in a timely manner.
Insurer: Nationwide
By: Debbie
THANK YOU SO MUCH!!
Thank you so much for covering Cherish's I-131 treatment for hyperthyroidism. We go for her first round of follow up bloodwork next week but she seems to be doing fantastic. I'm so happy she was able to get this done because she is my child and I love her so much. I didn't want her to be on pills for the rest of her life, not to mention the other possible issues that come with hyperthyroidism. The shot is really expensive so I cried when I saw you guys covered the entire amount. THANK YOU SO MUCH, YOU GUYS ARE THE BEST!!!!!
Insurer: Nationwide
By: Kim
Overwhelming coverage
Mack is our first dog and wanted the best for him. We researched other insurance companies and chose Nationwide. We have been very happy with the speed and accuracy of our claims. The direct deposit option is also a plus.
Insurer: Nationwide
By: Jeannie
Raised rates with no notice and never responded to my request for info
They raised my rate 25% with no notice. I'm on auto-pay and suddenly I had less money than I thought that month. Lo and behold my premium was different! I sent customer service an email and two weeks later they still haven't written back. The least they can do is warn you when they are going to raise your premium, and maybe respond? I never actually used the insurance so I can't comment on that but if their response time is any indication stay away.
Insurer: Healthy Paws
By: Alexana
I like it because you can choose the kind of coverage you want for your dog. Different deductibles, a wellness plan, yearly cap.
I have had this insurance for 2 years and I am happy with their customer service.
Insurer: ASPCA
By: Ann
The best pet insurance around.
This company really helped me with my pet’s needs......I don’t think that I could have gone thru the surgery for Mia without it......a big “thank you” for your services........
Insurer: Nationwide
By: Judy
Once again 5 star service
When my Farmers Insurance Agent heard I got a puppy, he recommended Pets Best Insurance. I had recently spent thousands of dollars trying to save my last dog, so it sounded like a goid idea. The initial puppy check claim went super smoothly. I recently had her spayed, my approved amount was in my checking account in less than 24 hours! Unbelievable, best thing ever!
Insurer: Pets Best
By: Milene