Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Best onsurance
I have 4 kitties, 2 of them are seniors and have been dealing with serious health issues in the last 4 years. Thankfully I had them enrolled with Embrace when they were young and healthy. Embrace has a great great coverage a very easy claim submission process and quick reimbursement. We couldnt make it without them .
Insurer: Embrace
By: Claudia
has not brought me any benefit yet
I would do anything for my pets, after one experience coming across a lady that has pet insurance and said how much it helped her, it made me want to get it for my pets as well. It has been MONTHS and I am still going back and fourth with these people, I pay for the premium insurance and it still has not covered anything. I always have to call to try to see where things are and get things going forward and it doesn't. Nor do I have time for that. So far I'm wondering why am I even giving myself the headache of having this insurance and just pay out of pocket for everything instead.
Insurer: Nationwide
By: Megan
Figo’s has been wonderful!
Figo’s 100% reimbursement has been the best. Customer service is always available to solve any issue.
Insurer: Figo
By: Char
Their only care - lining their pockets
BUYER BEWARE!! ASPCA Pet Insurance does not offer "continuing care" for many pets. When my cat was diagnosed with cancer after being with them for years, they stopped covering any related care after a year. ASPCA Pet Insurance abandons you and your pets when you need them most just to line their pockets.
Insurer: ASPCA
By: Heather
Great Pet insurance conpany for my Great Dane
You guys are awesome to work with. Never any issues. Coverage and payback explained in very good detail.
Insurer: Nationwide
By: Marcia
We love Nationwide Pet Insurance
We’ve had Nationwide Pet Insurance for about 15 years. We love the service and care we receive. We recommend it to all our friends.
Insurer: Nationwide
By: Joel
Nationwide Loves My Girl Almost As Much As I Do
I recommend Nationwide to ALL my friends with pets. They have been such a source of comfort and security whenever anything has happened to my dog. She means the world to me and Nationwide makes me feel like they care about her just as much...and THAT means everything to ME!
Insurer: Nationwide
By: Debra
Best Pet Insurance Out There
I have been very pleased with my insurance policies. I have 2 dogs both with them. They take care of everything, turnaround is quick, and very smooth. I highly recommend.
Insurer: Nationwide
By: Kim
Great service with specialty care
Always fast and friendly service, nationwide rep talked me into pursuing cataract surgery for my dog. I can’t be more thankful!
Insurer: Nationwide
By: Todd
Thank God for Embrace... we are able to do what is best for our dgos!
We have 2 Newfoundlands and one had 2 surgeries over the last year and now we have to budget for our other one to get similar surgeries. Thank God we choose to use Embrace as our pet insurance. The customer service representative I spoke to today was patient, kind and went above and beyond to help me. No one including companies are perfect however I definitely give Embrace 10 stars!
Insurer: Embrace
By: Allison