Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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So grateful for trupanion
I almost cancelled my policy to save $ around the holidays. Luckily, the amazing representative I spoke with told me about some simple options to lower my monthly payment and keep my coverage. Thank God he did! My almost 2 yr old lab ate a rope toy and it had to be surgically removed. It would’ve been impossible for us to come with with the $5k to pay for his surgery, but by keeping his policy we only paid roughly $1500!! The claim process was completely seemless and super fast. I also truly appreciated the well wishes for Tucker that they emailed me twice!
Insurer: Trupanion
By: Danielle
Easy & Worth it
Figo has been a lifesaver literally, for us and our dogs. We are so grateful for how easy, affordable, and fast it is. It was offered as a benefit through my work and I’m very glad to have chosen it. Recommend it every chance I get!
Insurer: Figo
By: Kristin
I recommend Pets Best
I recommend your company all the time. So easy to file claims and very helpful when needed
Insurer: Pets Best
By: Barbara
Wish I could give 100!
I do believe my agent was Peter? He was awesome and on top of it. So helpful and patient with me answering ALL the questions I had about my policy for Brinn. Again- 10 isn't high enough-you guys deserve a 100!!! Thank you for looking out for me and Brinn!
Insurer: AKC
By: Lynn
Excellent!
One of the most pleasant people I have had the pleasure to talk to ! I am in retail and deal with a lot of people. She was excellent !
Insurer: PetPartners
By: Ralph
All taken care of quickly.
This is the first time I've actually used the pet insurance. People working at Trupanion, especially Tabitha, were pleasant and helpful. They answered all questions and everything went smoothly. The only thing --- I had to wait on the phone many, many minutes but it all was worth it. I have already talked to a couple of friends about Trupanion and they seemed interested.
Insurer: Trupanion
By: Jenette
Great coverage when I needed it most.
I was so pleased to be contacted by Trupanion regarding a costly illness for my cat Max. They covered the entire amount that I was charged minus my deductible and I received the payment only one week after the claim was submitted. I am very thankful for their promptness and professionalism.
Insurer: Trupanion
By: Fanny
I have a large vet bill due to surgery - I would appreciate getting more timely feedback
I would appreciate getting more timely feedback due to my large expense. Recently you have been waiting the full 30 days. Or payment gets sent to the payment center and they seem to hold it a while until I'm notified (I'm on the direct deposity)
Insurer: Nationwide
By: Tania
From Claim to Paid, in less than a week!
My little Maltipoo had to go to the emergency room with acute back pain at 3am. The doctor treated Tiger and he was released that same morning. I filed a claim that same day to reimburse me for upfront costs I paid for an after hours visit. Trupanion reviewed the claim and approved it in 3 days. I was setup for direct deposit and had funds in my account within 5 days of my claim. With a traumatic event, the last thing I wanted to worry about was the financials... and Trupanion was true to their agreement. I will be a lifelong customer with service like this! Lonnie
Insurer: Trupanion
By: Lonnie
Excellent - Life Saving- Heaven sent
I thank God for Trupanion I think you are a wonderful company and I am so grateful for your help with my Talia..... I have never in my life been so pleased with a service / company before 100 percent worth it Thank you for helping me save her - more than once
Insurer: Trupanion
By: Beth