Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank You !!
Excellent service and very prompt resolution.Im very satisfied with the service. THANK YOU !!!!!
Insurer: Nationwide
By: Maritza
Trupanion makes it easy!
My Gracie is a boxer mix. I've had her since she was 3 weeks old as a foster pup and was offered pet insurance when I adopted her. It wasn't Trupanion. I researched insurance policies and decided to try Trupanion, that was 7 years ago; 3 surgeries and one suspected heart murmur later I can assure you it was the best decision I've ever made. I tell everyone that is adopting a new pet, take out pet insurance and point them to Trupanion. Today her premium is no more than a night out for dinner and a movie, actually less, and currently she is on daily medication that I'm paying only 10% of the cost. Trupanion pays fast and direct deposits also! And submitting claims couldn't be easier! Owning pets can be very expensive, Trupanion helps keep the cost down!
Insurer: Trupanion
By: Virginia
I cant say enough about how great these guys are!
I did a lot of research on pet insurance before signing up with Healthy Paws. The others were either too expensive or limiting on what they cover and how much. Decided to go with Healthy Paws and they did not disappoint! I've had the insurance now for 5 years and dont know what I would have done without it. My dog just had his second knee surgery within a year's time, and after the deductible was met, they covered 90% of it! And the best part is, the claim gets processed within a few days and I get the check a few days after that! WOW! Just WOW! And now they just surprised me again by following up to find out how my dog is doing after surgery! What pet insurance does that? Thank you Tim!
Insurer: Healthy Paws
By: Natalie
Never deny claims and reimburse quickly
I’m so glad I have Nationwide coverage. With a very active dog, things do happen from time to time. Nationwide has paid every claim I’ve filed in a very reasonable period of time. No questions asked. I’m super grateful. I wouldn’t have a dog without Nationwide coverage.
Insurer: Nationwide
By: Dana
I cant say enough about how great these guys are!
I did a lot of research on pet insurance before signing up with Healthy Paws. The others were either too expensive or limiting on what they cover and how much. Decided to go with Healthy Paws and they did not disappoint! Ive had the insurance now for 5 years and dont know what I would have done without it. My dog just had his second knee surgery within a year's time, and after the deductible was met, they covered 90% of it! And the best part is, the claim gets processed within a few days and I get the check a few days after that! WOW! Just WOW! And now they just surprised me again by following up to find out how my dog is doing after surgery! What pet insurance does that? Thank you Tim!
Insurer: Healthy Paws
By: Natalie
Drake says that he was fine the next morning after the Emergency Cobb Vet visit. They new what was wrong and took action.
Yes, we have recommended this pet insurance to other pet owners. It has been a great pet insurance. We started with the original Pet insurance as our records should show. We had two other Griffons covered by VPI then Nationwide, they were Dusky and Ajaxmtn. We are so glad that we have had pet insurance. Thanks for the wonderful service. Sue and Ben Niemann, Hayward, WI
Insurer: Nationwide
By: Sue
So glad I have pet insurance
Excellent response and quick action on my claim.
Insurer: Nationwide
By: Cynthia
Respsonsive
Nationwide Pet Insurance has been very responsive to our claims, with an energetic 4yo Mix who has a knack for getting into trouble.
Insurer: Nationwide
By: David
Outstanding in every way !
Each and every interaction with Nationwide has been great. Helpful and friendly staff Every claim has been handled quickly- one of the best decisions we’ve ever made when it comes to Presley Thank you so much!
Insurer: Nationwide
By: Karen
Best insurance Company
Nationwide has been super easy to work with ever since I got the pet insurance. I've only had one issue and it was resolved quicker than expected (a claim was denied that should not have been). They answer questions quickly and have been nothing but helpful. I'm so glad I chose Nationwide as I have heard stories from friends with pet insurance that have had terrible experiences and a lot of issues. Everything is explained clearly and claims are generally processed super quick! They have always been responsive to my needs and questions and are very helpful! I have nothing but good things to say!! Very transparent with Explanation of Benefits and it's always easy to understand. Claim submissions are easy, I can just email them the invoice and cover sheet and I'm good to go. It's easy to check on the status of the claim as well.
Insurer: Nationwide
By: Sarah