Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Healthy Paws if the Best
The polar opposite of health insurance for humans. Healthy Paws quickly processes and reimburses claims. Highly recommend them.
Insurer: Healthy Paws
By: Eve
A Big Thumbs-Up for Healthy Paws!!
My 10-month old Lab, Monroe, was attacked by a vicious dog in an NYC dog run and needed two surgeries to recover. The Healthy Paws app on my IPhone made it SUPER easy to submit claims and forward appropriate documentation from the vet and the pet hospital through simple IPhone pictures. I received clear emailed updates from Healthy Paws on the status of my claims. Reimbursement for m emergency vet/pet hospital expenses came promptly in the mail and was followed by a thoughtful/friendly check-up email from Healthy Paws personnel. Only wish my own PERSONAL health care insurance worked so smoothly!
Insurer: Healthy Paws
By: Stephen
Service is fabulous, including promptness of payment!
Caisey has been an insured for 7 years. She has had 6 major procedures - hips, cancer surgeries, etc. ASPCA has covered them all. Payments on all claims has been prompt with "no questions asked". I highly recommend them.
Insurer: ASPCA
By: Peter
Great Customer Service
Everyone is so helpful and you provide the best pet insurance coverage
Insurer: Nationwide
By: Angela
Very Pleased
I am very grateful that we have coverage through ASPCA. It has saved us a lot of money! The claims are processed in a timely manner and we are very pleased with the level of customer service!
Insurer: ASPCA
By: Lynn
Nationwide Cares
I've had mainly positive experiences with Nationwide Pet Insurance.It would be easier if vets worked with insurance companies upfront (before billing the customer), but I can say that from a "caring" perspective, Lu (my dog) seems to be cared about more than a human. With constant check ins, 24/7 helpline --- I feel like Lu receives better care/concern than I do from my own insurance company and doctors.
Insurer: Nationwide
By: Corinne
Unfortunate that you don't cover for a previous condition dog had once before ,i.e. ear infection
It is helpful to have pet insurance to lighten the load. Nationwide has been supportive in guiding us through the claims process and respond rather quickly letting us know when the claim reached them and how to track its status.
Insurer: Nationwide
By: Sandra
Attitude of Gratitude
Nationwide is the best gift my Mom has given me. I have been able to get my Mazie the care she needs and keep her healthy and happy. The claim process is so easy and the reimbursement is quick and generous. I am a Vet Tech and encourage customers to purchase this insurance for their pets. Awesome insurance, ease of use and customer service. Well done Nationwide!
Insurer: Nationwide
By: Catherine
Good Job
Were very happy with service i do wish you would send out clean /not used claim forms with your claim results for the next claim like your predesesors l
Insurer: Nationwide
By: Edward
Time Consuming & Processing Delay
The representative's concern for pets is noteworthy! I like that personal touch. The pet'swell-being is always in the forefront. And the representatives are always a pleasure to speak with. But the processing infrastructure of Nationwide is a never ending nightmare. From incorrect (inaccurate) denials, to following up about status, to waiting a MINIMUM of 30 days for claim payment. It has always been like this. And I am paying through the nose for the premier level policy features. But the wait time is unjustified. And nailing down some accountability for how individuals follow through with issues, leaves much to be desired. If the plan that I'm on didn't exist, then I'd be much less likely to recommend Nationwide. I would recommend "pet insurance" in general. But a policy holder must have plenty of experience to know just how to get the most out of their request for a claim. I'm going to say "no" to recommend just because I don't believe there is enough (honest) help or advice available. And that Nationwide would rather deny than approve.
Insurer: Nationwide
By: Kelley