Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Fast and efficient
A great coverage of Pixie’s incidental care needs not discounted by her regular wellness plan! X-rays are always expensive, but this took the sting out of it. And, review and payment was pretty fast and efficient.
Insurer: Nationwide
By: Michael
NO more stressing when i have to take my pet to the vet!
The very first two claims took a little longer than i thought it should but the next two claims went through super fast! Thank you for the quick pay it help so much! I did do two referrals but only got a gift card for one referral when i got i don't get much information.
Insurer: Nationwide
By: Angela
Satisfaction guaranteed
I have been very happy with this insurance. I have 3 cats that I have had this insurance on since they were kittens. They are now almost 6 years old. Submitting a claim is quick and easy. They are quick to respond and always keep you abreast on how the claim is progressing. This insurance is well worth it!!!
Insurer: Nationwide
By: Monica
Extremely pleased with our decision to choose Nationwide Insurance coverage for our pooches
Delighted with the ease of filing our claim, and then as a courtesy to us, the acknowledgement of receipt of our claim from Nationwide. We were extremly pleased with the monetary reimbursement amount and the speed with which it was received. Choosing Nationwide after researching many companies was absolutely the best decision for us.
Insurer: Nationwide
By: P
Peace of mind that my pet is covered
After adopting my puggle Abby, the next best thing I did was to attain pet insurance for her. I know that I will be covered for any medical disasters as well as being able to keep her healthy. Claims have been handled efficiently without any problems. I could not ask for more from a pet insurance organization. Bravo!
Insurer: Nationwide
By: Joseph
Excellent
Always helps with unexpected bills. Excellent company to work with.
Insurer: Nationwide
By: Emily
Easy to work with
Nationwide has always impressed me as to their efficiency in all respects. I had not put in a claim for years and when I was faced with a large bill for an operation for my dog, I was not disappointed with the rapid response and payout they provided. Hopefully I won’t have another claim for a long time, but I feel confident that I am covered when and if that happens.
Insurer: Nationwide
By: Steve
Excellent insurer.
Excellent insurance carrier. Easy to deal with. All claims are handled in a timely manner.
Insurer: Nationwide
By: Neil
I know Nationwide is there to help when we need it.
Very pleased with Nationwide. It is a relief to know we have help when it is needed.
Insurer: Nationwide
By: Eileen
Good but payment processing could be better.
Good company but payment processing is slow. 30 days is just too long when large vet Bill's need reimbursement. Otherwise, great customer service. Thank you.
Insurer: Nationwide
By: Rosemary