Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank goodness we have pet insurance!
So thankful that we have this insurance! When Roxi tore her cranial cruciate ligament, and we found out that she needed surgery, we were overwhelmed by the cost of the procedure. We submitted the claim and received the payment prior to the credit card payment was due! I only wish that Nationwide would reimburse claims more quickly and have an easier process for getting excluded conditions removed from policies after the designated period of time has passed.
Insurer: Nationwide
By: Joleen
With Embrace you CAN afford to insure your pet
I looked for affordable pet insurance could not afford any ! Embrace let’s you choose your plan. Their customer service is by far the best. I turned in my first claim last week. It’s so easy one peice of paper your vet fills with your invoice. They have already paid my claim!! I chose direct deposit. Don’t look any further Embrace is what your looking for
Insurer: Embrace
By: Brenda
Reimbursement could be faster than 4 weeks.
Very pleased with customer service. Friendly and helpful. Reimbursement took 4 weeks which is too long to wait for payment.9
Insurer: Nationwide
By: Anita
Pays in a timely manner and great service.
I have not had to use this insurance very often thankfully but when I have most recently for a holiday visit to the emergency vet. However, every time I have used it payment has been a timely manner. The few time I have had to call the service has been great. I recommend Nationwide whenever I can.
Insurer: Nationwide
By: Teresa
I’m very happy I gave Nationwide a chance after reading all the negative reviews
So far, the insurance is great and has covered all of my dog’s medical expenses. I’ve very happy with the service.
Insurer: Nationwide
By: Daisy
Nationwide is on your side!! I do feel like the policy is fair, clear, helpful and worthwhile.
Great service and love the ease of the online claims.
Insurer: Nationwide
By: Melissa
NO ONE BETTER!
Isabelle, my Golden Retriever is 6 years old. She attends daycare 4 days a week, goes to work with me one day a week, swims at an indoor dog pool year-round, and is a certified therapy companion. We visit hospitals, schools, and assisted living facilities. She pretty much goes everywhere with me. Christmas day we visited my daughter and Isabelle was running with her dog having a great time. I then heard a yelp, and she was limping badly. Spent Christmas day in the emergency with her. Turns out she was modifying her run (I think) to adapt to my daughters’ much smaller dog, and tore her ACL. This required expensive surgery and subsequent rehab work. I submitted the bill, it was quickly paid minus my deductible. These guys are awesome! One unexpected accident can cost thousands. This insurance is so worth the cost. Years ago, I had insurance with another company but got tired of all the paperwork to be filled out, only to be told denied. I have recommended Healthy Paws to everyone I know. My daughter’s dog is also insured by them. The claim process is simple. I actually take a pic and send the bill while I am at the vet’s office. The people are wonderful and what is really nice, you don’t feel like you are dealing with an insurance company trying to find a loophole to not pay. I will never go uninsured with my dog, nor should you. But the insurance is only as good as the people. That’s why it is only Healthy Paws for me! Thanks, guys! I wish my coverage was this good!
Insurer: Healthy Paws
By: Dan
Healthy Paws is THE BEST
Healthy Paws is the best insurance. We insured our puppy because she was a rescue and I wasn't sure if she came with any health problems. Luckily, she didn't, but she had a freak tendon injury that resulted in an unexpected surgery. Healthy Paws covered 80% of everything, and even sent us an email to follow up to see how she was doing. It is super easy to submit claims, and the turnaround time for reimbursement is very short. I've never had to haggle with them; and everything that they said was covered has been covered exactly as explained. I was on the fence about pet insurance, but Healthy Paws is truly a fantastic company and a great pet insurance policy.
Insurer: Healthy Paws
By: Karen
Awesome service and timely refunds!
I have been with Company for years and even through the acquisition the customer service department is extremely helpful and the refund checks come within a few weeks. It’s by far the best decision I ever made!
Insurer: Nationwide
By: Susan