Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Incredible! Real people with honest real-time assistance.
The staff at embrace have been nothing but responsive and helpful as I navigate beibg a first time dog-owner. Their customized plans are incredible and they’ve helped me make sure I’m utilizing my insurance the best way possible. They’re quick to respond and down to earth. I’m so happy we chose them!
Insurer: Embrace
By: Miranda
LOVE LOVE LOVE
I enrolled my puppy around 6 months of age, and it was hands down the BEST decision I had ever made. At just shy of the age of two, what we thought was an ACL/CCL tear was soon discovered to be severe hip dysplasia, in both hips, but needing just about immediate attention on the right hip. My almost two year old pup required a total hip replacement . Luckily enough, Healthy Paws covered hip dysplasia, and covered 80% of what would have been an almost $8,000 bill for me. They made it so beyond easy on my end. The made a pre-authorized same-day payment to my vet. My vet called and handled everything from there. They covered all additional related expenses. Again, little did anyone expect, but within 8 months of having a total hip replacement, my dog had popped his hip out, never gave any signs of pain, discomfort, until he couldn’t handle the pain anymore. Scar tissue formed a false hip socket, but eventually led to the feeling of bone-on-bone pain. Once again, my angels At Healthy Paws were there again! My dog required a hip-re-replacement and another costly surgery, and as previously done, they made a same-day payment for another $5,300 bill. I cannot express enough how thankful I am for them! My mind is always at ease knowing I don’t have to worry about my dog and medical treatment. They truly are angels. They make it so hassle free to submit a claim and they’re all extremely frienly and empathetic. Within a few days after returning home from both surgeries, Healthy Paws staff reached out to inquire about how my dog was doing. Anytime my pet comes up in conversation or I learn of someone who doesn’t have pet insurance yet or is planning on getting a dog, I ALWAYS brag about Healthy Paws and urge them to inquire! Even my vet said they’ve never had pet insurance companies make same day payments like Healthy Paws did. At this most recent visit, I could see other pet parents in the waiting room listening in on my conversation regarding my vet bill and what the pet insurance company covered on the same day! So all in all, I am an EXTREMELY happy Healthy Paws client and they have myself and my pup for LIFE! No lifetime or annual maximums, and no premium increases for submission of claims. What’s better than that piece of mind?!
Insurer: Healthy Paws
By: Jessica
What a great financial help you have been.
Very good service.
Insurer: Nationwide
By: Mary
Very happy to have Pet's insurance
Me and my husband are very happy to have Nationwide as our pet health insurance. CJ has been having issues with his leg for a couple of years now. It was very difficult to diagnose, in fact, after biopsies, surgeries, blood tests, and more, the origin of his leg infection has not been determined. He is taking the Dermatopic medication, which helps boost his immune system, and helps with any issues from his immunology system, and he does a lot better when he is done with the monthly treatment. He is on the third round now, and we hope that is all he will need. He is already showing improvement.
Insurer: Nationwide
By: Anna
Fast, help, and efficient!
First let me say, I lOVE Pets Best. They are always so helpful and it's the quickest I've ever been helped. My dog has been very sick lately and I'm on a constant with making claims and if it's a business day it's usually processed with 1-3 days. It's nice to have a computer that understands.
Insurer: Pets Best
By: Gia
We love this company!
We have been with Embrace Pet Insurance for almost 4 years. The claims are SO easy to submit, and the company is super easy to get in touch with. They have amazing customer service and always get back to us incredibly fast. We have been VERY pleased and will stay with Embrace for years to come.
Insurer: Embrace
By: Jamie
Great service, friendly people.
Very pleased. Everyone I have spoken with has been friendly and helpful. Totally recommend.
Insurer: ASPCA
By: Cheryl
I highly recommend Nationwide Pet Insurance to all my friends with dogs!
I have had exceptionally wonderful response from Nationwide. No hastle, prompt response. Expensive but worth it! Would not have a pet without it.
Insurer: Nationwide
By: Christine
I have been very happy with Healthy Paws Pet Insurance.
I actually have my 2 youngest dogs insured with Healthy Paws...a 2 1/2 year old dalmatian and a 1 1/2 year old border terrier. I have been very grateful to have this insurance with my dalmatian; my only regret is that I waited until she was over a year and already had some pre-existing conditions. That being said, she has had some issues pop up that it has been very helpful to have had her insured. Healthy Paws customer service is great...they really seem to care about my pets...and it's quite easy to file a claim. I have been very happy with Healthy Paws Pet Insurance and would highly recommend it...just do it sooner than I did!
Insurer: Healthy Paws
By: Barb
Coverage is satisfactory but claims are exceptionally slow since I took coverage. Not getting any faster with annual increase.
I chose Nationwide Ins for my pet as soon as I brought him to my home. The coverage and the service was unsurpassed! However I have noticed a big difference in both areas since I renewed my pan last year. The claims are taking almost a month to the day! The plan has continuously increased every year with this year being the worst thus far. Any pans to speed up the claim process as the increases are not decreasing yet the service is?
Insurer: Nationwide
By: JOYCE