Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Helpful and courteous
Very helpful and courteous...thank you...
Insurer: AKC
By: Kathy
Walked me through it all
She was very helpful in walking me through the entire process
Insurer: AKC
By: Krista
Terrific
Amy was terrific and very friendly
Insurer: AKC
By: richard
Very prompt and detailed
Very prompt and detailed. Good experience overall. Great service!
Insurer: Pets Best
By: Suman
Will again purchase health insurance through Pets Best
Our dog, Sunny, vomited and became very lethargic. We obtained an appointment with our veterinarian that same day. He diagnosed what he thought was a bladder infection and prescribed anti-biotics. Five days later, Sunny again vomited and was weak and could barely walk. We took him immediately to our Vet, who ordered a consult with the Pensacola Emergency Veterinary Center. They quickly diagnosed an abdomen filled with blood, caused by a hemangiosarcoma. The doctor recommended Sunny be put down immediately for humanitarian reasons, which was done. I have given an on-line recommendation for your insurance. In that review, I stated how quickly and fairly you processed the claim. We are about to adopt another dog, and will again purchase health insurance through pet's Best.
Insurer: Pets Best
By: James
Completely satisfied
My cat has developed chronic kidney disease :(( I submitted my claim to pets best after a recent veterinary visit..and am completely satisfied with the whole claims process .thank you!
Insurer: Pets Best
By: Suzanne
Quick response
Quick response and very easy to file claims
Insurer: Pets Best
By: Debbie
Grateful
My little girl Piglet is a naughty one. During Christmas she somehow managed to ingest a giant rubber ball that cause total blockage. It was traveling in her for a weeks so it took on many symptoms and for a long time we did not know what was wrong. When she stopped eating and starting regurgitating non stop we took her to the vet for some expensive tests that were inconclusive so they sent us to an ER where they ran even more tests. Piglet had to stay with them for days while they ran tests, and it was one of the most stressful experiences I have had. I can't even imagine what I would have done if I didn't have Healthy Paws Insurance. I work for a non-profit and live paycheck to paycheck. I had to use my emergency credit card and rack up thousands that I simply would not have been able to pay back any time soon. I am so grateful for Healthy Paws, they made it extremely easy to submit the claims and not only were they approved within a few days but I was refunded 80% of the costs before I even had to pay off my card, so yay! I didn't have to go in debt. Thank you HP!
Insurer: Healthy Paws
By: Eleena
AMAZING
Nationwide has been amazing. As an active puppy Ginger tends to find bees and bushes and such that cause some owies. Nationwide coverage has been amazing. Their customer service is above and beyond and I would highly reccomend them to anyone.
Insurer: Nationwide
By: Julie
Best Insurance !
Did my due diligence, reviewed and compared insurance coverage for big and small incidents and found ASPCA to be the most comprehensive. They have been efficient in responding to claims filed and so glad I made such a wise choice.
Insurer: ASPCA
By: Cheryl