Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Responded quickly and efficiently.
This was my fist claim. The submission was simple. You responded quickly and gave a good explanation for payment.
Insurer: Embrace
By: Valerie
Aspca is great pet insurance wouldn't have anything else
Ive been with aspca pet insurance for the last 8 years would not change. The claim forms are easy sending them in and keeping ttack of claims are easy and always keep me updated on sending and receiving
Insurer: ASPCA
By: Eulelia
Nationwide is Definitely on CoCo’s & my side!
I have absolutely no complaints about Nationwide Insurance. CoCo was accidentally recently hit by a car. As a pet owner, I am already upset so with her vet bills mounting up it is quite comforting to not have to worry about them. Again Nationwide...CoCo & I both want to “Thank You” for all you are doing. 🐶😁🙏🏽
Insurer: Nationwide
By: Cynthia
F/U Dakota vet check and form submission
Dakota doing ok, have resolved diarrhea. Thanks for direct deposit. Thanks for caring with this follow up. Very thoughtful 🐶
Insurer: Nationwide
By: Rachel
I can count on you
I have had pet insurance since 2000, and I have never been disappointed. You pay claims very quickly and with no fuss. I do wish it was easier to submit than having to mail. We used to be able to fax. However, that is a minor inconvenience. I have recommended your company several times.
Insurer: Nationwide
By: Carol
Excellent Service!!!
I am very happy with this insurance. The service is excellent overall. Claims are processed quickly as well as the reimbursements. Customer service reps are always very helpful. The claims process overall is very easy and efficient, and the site is very user friendly. I'm glad that I have chosen nationwide and couldn't be happier with the service!!
Insurer: Nationwide
By: Lauren
Excellent coverage for Angel
I am very pleased with how my claims have been handled over the past few years for Angel
Insurer: ASPCA
By: Marlena
Beneficial
The first claim I had tookbawhile and Nationwide was slow to alert me they required more information. The 2nd claim was processed very rapidly so I am pleased. When I have called customer service they have been helpful
Insurer: Nationwide
By: Jen
I'm somewhat satisfied
I've have had a claim sitting there since July 15 and I'm trying to do a electronic payment and it won't let me set it up
Insurer: Nationwide
By: Carol