Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Furious with the lack of support.
I currently have a claim pending, which I've sent the information needed numerous times. My vets office has sent it 3 times and I've sent it 2 times now. I have not been called or emailed back when promised I would be, and every time I call, the answer is "we haven't recieved it, I will look into it" and then nothing happens. I am so beyond angry right now. It's been over a month now. On top of this, when my card expired at the end of last year approximately? I gave them my new credit card number several times. They kept trying to charge the old one, and I kept calling them back saying you can't, it's expired, use the new one I gave you. So far working with them has been aweful.
Insurer: Pets Plus Us
By: Amanda
Great Service
Gigi is feeling better. I appreciate the great claims service.
Insurer: Nationwide
By: Jack
always pleasant staff claims handled in a timely matter.
always pleasant staff claims handled in a timely matter.
Insurer: Trupanion
By: Debbie
Trupanion is great!
It was fast and easy! Thanks a lot for making it a great experience
Insurer: Trupanion
By: Ana
Really great pet insurance.
We thus far have been happy with how Trupanion . And it seems the problems with submitting claims online has been fixed.
Insurer: Trupanion
By: Debra
Best experience
It was amazing! Just like last year which was my first claim. Very quick and easy for me as the customer. Thanks you!!!
Insurer: Trupanion Canada
By: Heather
Great service!
Always prompt!
Insurer: Trupanion Canada
By: Bernice
Embrace give us peace of mind
Embrace give us peace of mind. We have had Embrace pet insurance since our dog was 12 weeks old. Having it has enabled us to travel the country with her without worrying what would happen if she was ill or injured. This type of peace of mind is priceless. Whenever we have submitted a claim it has been handled quickly and professionally. We looked at other pet insurance companies before deciding on Embrace and we have never regretted our decision!
Insurer: Embrace
By: Mary