Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Very efficient and carriage company that pays quickly for the claims filed!! Thanks
Very efficient and caring company! Our payments for and injury and wellness if fast ! I love the ease of using your app to file claims Thank You Arlee Metcalf
Insurer: Nationwide
By: Arlee
Horrible claims service and customer service
Since my porfolio transfer all I have had is greif and problems with the two claims I have submitted. The first claim for medication dates back to mid December with still no payout as medical history from over 8 years ago had to be reviewed from the last call I made to your company. Now once again I received a notice that there was again more missing information. Why does your company not want to honor your claims? Also I asked for a copy of my policy documents but never received them. What is the company hiding?
Insurer: Pets Plus Us
By: Monica
Nationwide pet insurance is very good
Nationwide pet insurance is very good, their feedback is always very quickly.
Insurer: Nationwide
By: Esther
Loose with the definition of pre-existing conditions
+ The only good thing I can say is that I have heard many good recommendations about Figo Insurance. Yet, my own experience was not a good one. - I understand that pre-existing conditions are not covered by any pet insurance, Yet, Figo was very loose with the definition of pre-existing conditions. I uploaded all vet records of my dog as soon as I started the policy and asked for the evaluation to learn about the coverage for pre-existing conditions. --Which I suggest you to do too in order to not have any surprises--- - Getting a reply took a whole month. - My dog had kennel cough 5 months before the policy date, and had diarrhea 2 months before. As you all know, these cases are curable. My dog certainly has not suffered from kennel cough for 5 months, and diarrhea for 2 months. But, the insurance considered them as preexisting conditions and excluded them from being covered. - They kept claiming that all insurances will do the same, while Figo is the best to accommodate curable pre-existing conditions. It definitely was not the case, and that is why I am going with some other insurance. So, don't take their word when they claim "all insurances will do this", do your own research instead.
Insurer: Figo
By: Mehmet
Worth considering
Very friendly conversations and help over the phone. They hire well! The major hiccup was the 6 week delay in processing our December claim. If a person lives paycheck to paycheck, this would be a challenge.
Insurer: ASPCA
By: Pam
Fantastic service and great coverage - Thanks
We were always a little skeptical of pet insurance. But because my employer offered it and my wife has a love for rescuing old dogs, we decided try it out. Wow , it's been fantastic beyond belief. Coverage has been great. All the deductibles are reasonable. Service has been great. Highly recommended
Insurer: Nationwide
By: Todd
Love my pet insurance
I love my pet insurance. I always get great service whether I am asking questions on the Vet 800 number or have a question on a claim or upcoming procedure. Nationwide is on my pets side for sure. Thank you for being there when it counts.
Insurer: Nationwide
By: Ellen
great service & easy claim service
excellent claim service highly recommended
Insurer: Embrace
By: Gordon