Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Like family
During one of the most worrisome and stressful times, my wife and i knew that Nationwide had our back. Molly, our 8-month-old Chocolat Lab had not been eating, drinking or overall feeling well. We took her to the puppo ER where she received the treatment she needed. As with any family member, the financial strain is one you don't even second guess...you just want that member of your family to feel better. After the healing, you start to worry about the financial side. With Nationwide, it was as easy as taking a picture of the bill and submitting it via their app. Every time i have had to call, the rep on the other end has been warm and welcoming and always talks to me like a human...like a member of their family...and they understand how much our pets mean to us. Its very welcoming and makes the whole process that much easier.
Insurer: Nationwide
By: Bill
Mason is doing fine. now
Thank you for your promptness.
Insurer: Nationwide
By: wendy
Great
Always very helpful when I need to call which is not very often as I never have a problem with my claim. It is so easy to submit
Insurer: Nationwide
By: Jean
Excellent service and follow-up
Nationwide is a great company (and I did extensive research)! The are thorough and fast paying out claims and have a nice follow up system. Also their website it easy to work with!!! Good job Nationwide!!!
Insurer: Nationwide
By: Fran
Great!
I have had an excellent experience with Nationwide so far. My only complaint is that I wish the reimbursement process was a little faster :)
Insurer: Nationwide
By: Kelly
Nationwide Pet Insurance has made our vet experiences so much less stressful!
Submitting a claim was easy, payment was prompt, and they followed up to see how my pup was feeling. I'm a happy dog-mom!
Insurer: Nationwide
By: Sarah
You’ve taken a lot of stress away every time something bad happens. Thank you!
Everyone I speak to is always so nice. Claims get processed in less than a month. The direct deposits are so convenient! I recommend you to everyone all the time! Keep doing what you’re doing.
Insurer: Nationwide
By: Stephanie
Fast and Easy
I always receive confirmation they received my claim and reimbursement in a timely manner and have never had any issues. I have told multiple people about their services!
Insurer: Nationwide
By: Tashina
Nationwide has been a Great Choice for Whiskey!
Nationwide has been a great choice for our little man. Claim process is easy and reimbursement is fast.
Insurer: Nationwide
By: Allison
The addition of the app for claims submission is phenomenal, I have been able to submit claims within an hour of the time Moose
I am part of a Bernese Mountain Dog Facebook group and when questions about insurance come up I have no hesitation telling people about my positive experiences. I have also added to my comments about the addition of the VitusVet app. We have used the insurance since he was a puppy and I can only hope that we will continue to receive the same care as he ages (he is now 8.5).
Insurer: Nationwide
By: Dale