Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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This pet insurance does exactly what it says, reimburses exact.
I was really worried we wouldn't get reimbursed even though it was truly a freak accident. It was so much money and we were really scared. But we are glad it all worked out! The only thing that was a problem was the request of records. You guys requested the records and the vet sent them. But something was wrong with the fire wall or something so they never came through. I called on day 7 to see why it had not been reimbursed, and figured out a work around by forwarding from my email. That was an extra 7 days added with no reimbursement. It was scary, but it all worked out in the end. Everyone on the phone was SUPER SUPER nice. I will definitely be selling this to all of my friends.
Insurer: Pets Best
By: megan
One pleased customer can mean many ! Great service
We could not be more please with the service and prompt attention to our claims. We truly recommend your company to everyone. We thank you for caring about the needs of our pets!!!!
Insurer: Nationwide
By: jane
Quick and easy help
I have given information to other people telling them how satisfied I am with your insurance my grandson insured his pup with you’ll
Insurer: Nationwide
By: Linda
Good Customer Service and prompt reimbursement
Thanks for quick turn around time on claims submission
Insurer: Nationwide
By: Daniel
I am so grateful to have Nationwide Pet Insurance
Nationwide has been great with our new puppy. Unfortunately, our sweet baby, who is only 9 months, had some complications following her spay, followed by an ear infection and a toe infection (likely the result of an insect bite). Nationwide has been there for us. I am so thankful!!
Insurer: Nationwide
By: Kim
So thankful for Nationwide
We are beyond impressed and grateful for Nationwide. Our golden boy was diagnosed with bi-lateral hip dysplasia. We were sent on an emotional roller coaster and immediately thrown into researching the best care for our puppy. When the dust settled and we decided on what we hoped and still hope would be the best option for our guy to live a long, healthy, pain free life, we really never expected Nationwide to accept our claim. Our plan covers hip dysplasia but when dealing with insurance there are always loopholes and fine print. We scheduled our dog’s total hip replacement surgery. Rerouted our lives (and bank accounts) for the process and recovery. Once our claim was submitted and processed, it was such a relief to know that Nationwide actually cares about their insured pets and their owners. After dealing with my own insurance company over minor claims I fully expected to have to deal with a long drawn out process. Thanks Nationwide for proving me wrong. I would never hesitate to recommend or insure future pets with you. Thanks for making this horrible process that we have gone through over the last few months a little easier❤️.
Insurer: Nationwide
By: Billy
Awesome care for my pets AND myself!
I have been with VPI/Nationwide for a very long time. I have always been extremely pleased with the service that I have received. I love the birthday cards and now asking me about how Dickens is doing!
Insurer: Nationwide
By: Lynn
Unfair policy regarding pre-existing conditions
I adopted my dog, Kimba, on September 1, 2018 and his policy began October 1, 2018. On September 17 I noticed a swelling in his paw, so I brought him to the vet on an emergency basis to make sure it was not infected or painful. I completely understood that this visit would not be covered by insurance, but I did not want to make him suffer for two weeks until his policy began. At this visit, in addition to examining his swollen paw, the doctor made a two word note saying, "severe perio." Because of that two word note, when his policy became active and I later submitted a claim for my dog's dental cleaning it was not approved because Nationwide determined his poor dental hygiene was a pre-existing condition. Had I waited two more weeks to bring him to the vet, I would not have this issue, but I wanted to have his paw examined immediately. I am concerned that your policy incentivizes unsafe behavior. My pets are elderly, and when I someday adopt new pets I will be reluctant to bring them to the vet for emergencies prior to their policies beginning in case the doctors make any notes such as what happened here. My claims for my dog were under review from October 2018 through the end of January 2019, which I found to be a completely unacceptable timeframe. I was asked several times to provide records going back to 2017, and I had to explain several times that I do not have those because I adopted him in September 2018. I paid his premium every month while his claims sat on hold for what felt like endless reviews. I feel like Nationwide is using that two word note from September 17, 2018 as an excuse to not cover his dental cleaning, which is completely unfair. Had the doctor not made that note when I brought the dog in for a separate issue, or had I waited two more weeks until his policy began, his dental cleaning would have been covered under my policy. For this matter, I am completely upset as your customer. I have 5 animals total insured through Nationwide, and have been otherwise happy with your services.
Insurer: Nationwide
By: Laurel
Due to the coverage Coco has with Nationwide I feel much more confident I can get her all the care she needs!
Coco was diagnosed with a thyroid problem during her annual well doggie exam. The medications, testing, etc. was quite expensive! Nationwide responded in a very timely manner and with the 90% they promised! They are fantastic!
Insurer: Nationwide
By: Nancy
Timely
Nationwide has been very helpful with helping us with the vet bills for our pet.
Insurer: Nationwide
By: Trisha