Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Without hassle
I was able to submit my claim right from my phone without a hassle. Payment was made within a day or so. Amazing service!
Insurer: Pets Best
By: Jean
One of the best insurances
One of the best insurance experiences I have ever had. Especially appreciated that time frames were given at every step, and that Pets Best met or exceeded every deadline, from processing time to check arrival.
Insurer: Pets Best
By: Russell
Super easy claim system
Super easy claim system. Very satisfy with the fast claim response. No wonder they are called PETS BEST! They are the BEST doggy insurance out there!!! That's why they are called PETSBEST!
Insurer: Pets Best
By: Gretchen
Always great customer service
Always great customer service and quick turn arounds.
Insurer: Pets Best
By: Joanne
Awesome Seevice
I was prepared to have to fight with embrace to get our claim after a $7300 vet bill. However process was seamless with no hassles! Thank you
Insurer: Embrace
By: Thad
Great coverage - process a little slow
Very happy with my coverage. The claim process can be a little slow compared to Trupanion (my other dog's insurer). Usually takes 30-45 days to receive EOB.
Insurer: Nationwide
By: Courtney
Helpful advice
Ashley was great. But I have to get a estimate for Tank's surgery. Ashley suggested this. I never thought of it. Unless my Vet cannot get the estimate to me in time for prior approval, I will not know the coverage until after the surgeries.
Insurer: Pets Best
By: Barbara
Claims processed in no time!
Embrace is fast, efficient and always helpful!
Insurer: Embrace
By: Chrystal
Paying bills
The Embrace reps I spoke to on the phone were very helpful. There was a lot of back and forth but that's because the Vet filled out the wrong from. But the Embrace telephone reps fixed everything and sent me the reimbursements. Thank you fpor your assistance.
Insurer: Embrace
By: Brian
Stress free
Having good insurance alleviates the stress in dealing with the illness of anyone even a pet, which is like family. I did my due diligence in order to get the most complete coverage within my budget, which was significant. Claims were easy to submit and they were processed quickly . Notification of claim approval is quick. ASPCA Insurance has proven to be an excellent choice.
Insurer: ASPCA
By: Cheryl