Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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This pet insurance has saved us tons of money
We are so glad that we decided to get pet insurance for our 7 year old rescue dog. We've spent thousands of dollars on our dog in the last 8 months! and luckily our Hartville policy reimburses 90% of eligible costs after a $250 deductible. Two weeks after having him he started to limp and we've been to the vet 10+ times to x-ray him, diagnose him, see specialists and manage his pain meds. He's had a UTI, and yesterday got bit by a dog gone wild. You never know what can happen and we're so happy with Hartville's easy claim submittal process and payments. The first few payments took about 6 weeks but the rest have been approved and processes in as little as 2 weeks. My only complaint is that the web portal does not let me sign up for direct deposit so I have to wait for checks to be mailed to me.
Insurer: Hartville
By: Angela
A Pet Insurance Company that is fair.
Embrace Pet Insurance is fair and careful.
Insurer: Embrace
By: T
Best insurance ever
I’m glad I have Charlie covered by Nationwide Pet Insurence. Even though it takes time, this insurance still covered our huge cost of Charlie’s surgery and PT. As well as whenever I need advise I can contact 24/7 service form Nationwide vet help line, before even going to the vet. I wish all pets to be healthy and don’t have problems like my Charlie does, but definitely I will recommend to get insurance with Nationwide company.
Insurer: Nationwide
By: Rena
Customer Service
I appreciate how quickly claims are reviewed and processed and questions answered.
Insurer: Embrace
By: Michele
Healthy Paws is a Life Saver - Literally
When I first brought my little guy, Bear, home I opted to purchase a pet insurance policy on the advice of a friend. After a lot of research, I decided to enroll Bear with Healthy Paws as their reputation was outstanding (at the time - on paper). I remember thinking at the time that I’d likely rarely, if ever, have a reason to use the insurance, but I felt better being protected. Boy, was I wrong. Turns out, Bear likes to chew/destroy everything under the sun. We had spent so much time/money puppy-proofing our home, and yet, he still found things to get into. On two different occasions (in a two-month period of time), his bad habit had serious consequences and Bear required emergency veterinary care, an invasive abdominal surgery and several follow-up visits due to chronic intestinal inflammation. While I was busy having Bear’s back and helping him to heal, Healthy Paws Pet Insurance had mine. Their app makes submitting claims a breeze. Their customer service is outstanding and available late into the evening for questions (and you always get a happy/helpful voice on the other end of the line – we all know how rare that is these days). A rep from Healthy Paws even reached out to me the other day simply to find out how Bear was doing, and if we needed anything. I was shocked – in the best possible way. I’ll be eternally grateful that Healthy Paws eased the financial burden and allowed me to access the best care for my baby. I’ll be a life-long client and will recommend them to everyone who will listen.
Insurer: Healthy Paws
By: Bryn
Absolutely would recommend Nationwide to all pet parents!
I am so thankful For Nationwide. McFly our Scottie has had a few setbacks this past year and was at the Vets more than I wanted,but Nationwide helped us out with the Vet bills tremendously. Also, if I had a question about anything the people I talked to were so nice and so helpful. Thank you Nationwide!
Insurer: Nationwide
By: Beth
Peace of mind
I can't imagine not having the Peace of Mind of Nationwide pet insurance. The customer service is incredible. The only downside is turnaround time on claims. However usually within 30 days I have check in hand. I think anybody that has pets should carry pet insurance and Nationwide in my opinion is the best.
Insurer: Nationwide
By: Sharon
Outstanding insurance plan
I’ve been more than pleased with the Whole Pet and Wellness plan. The coverage is excellent, the customer service has been great and response, reimbursement times timely. Very happy I chose Nationwide.
Insurer: Nationwide
By: William
Easy. Quick. Worth it.
They are great. Easy to work with. Good coverage and good customer service.
Insurer: Nationwide
By: BNS
I am glad I have Nationwide Insurance for my pet.
Nationwide is genuinely concerned about the pets they insure.
Insurer: Nationwide
By: CarolAnn