Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Thankful
I have been with this insurance for over 3 years, luckily Menina was very healthy and good shape, but this year everything has changed, Menina got some issues in her neck, every single claim has been approved fast and very easy to understand all the paperwork
Insurer: Nationwide
By: Cesar
Love my Nationwide Insurance!!!
So easy to submit forms, and everything is easy to read and understand. Covered a huge operation....so thankful that I could give my baby the best care possible with the help of Nationwide Pet insurance. Such a relief that I would get the monetary help I needed.
Insurer: Nationwide
By: Diane
Thanks to Trupanion!
Mostly spoke to Carmen who was very caring and compassionate about my dog's health problem...explained how to submit my claim which was processed very promptly...extremely pleased and relieved that most of my dog's medical expenses were covered by Trupanion.
Insurer: Trupanion
By: Kenneth
Judy S Delray Beach, FL
Trupanion has always paid Baxter's claims fairly and promptly. I have been very please with the service and the staff. They are courteous and knowledgeable. I will continue to use them for all my future pet needs.
Insurer: Trupanion
By: Judy
Best Decision Ever!
Insuring my fur baby with Trupanion was one of the best decisions I ever made. Filing claims online is the best! It is completely hassle-free. Claims are processed quickly. Best decision ever!
Insurer: Trupanion
By: Marilyn
Can you look into this please?
Always great. However this time I submitted seven claims and only five have been processed so far although all seven we received. Can you look into it please
Insurer: Trupanion
By: Linda
Fast personalized service with attention to details
Fast personalized service with attention to details
Insurer: Trupanion
By: Tatiana
Great Trupanion Service
Great service and very prompt reimbursement!
Insurer: Trupanion Canada
By: Ted
Excellent experience and I would recommendation Trupanion to any of my friends.
Excellent experience and I would recommendation Trupanion to any of my friends.
Insurer: Trupanion Canada
By: Wendy
Trupanion, Pet Insurance that works!
I appreciate how quickly you respond to claims and any are forwarded in a very timely way. The coverage is as we expected without any hassle and delay with claims. Thank you!
Insurer: Trupanion Canada
By: Tamara