Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,493 total


February 20, 2019

Quality Care

Embrace has come through on every claim I have made and any time I needed information. I am very happy I chose them for my cats.

Insurer: Embrace

By: Brendan

Useful
February 20, 2019

With some unexpected health issues, having Nationwide has been a huge benefit.

We are very happy with our choice of investing in Nationwide Pet Insurance for our Goldendoodle, Eli! He has an amazing personality and is a huge part of our family. Taking care of his health is extremely important to us. With some unexpected health issues, Nationwide Pet Insurance has been great! I've had to talk to the staff on the phone and they are always patient, caring and helpful. It's also very easy to file a claim or check the status. Thank you Nationwide Pet Insurance!

Insurer: Nationwide

By: Beth

Useful
February 20, 2019

Great!

Great and very helpful!

Insurer: Nationwide

By: Rita

Useful
February 20, 2019

Very Knowledgeable

Excellent representative, very knowledgeable and helpful.

Insurer: AKC

By: peter

Useful
February 20, 2019

Helpful and polite

The gentleman I spoke with was so helpful, polite, & professional. Thank you very much

Insurer: AKC

By: Francene

Useful
February 20, 2019

Terrific

Adam was terrific in helping me chose the best policy for Chloe..

Insurer: PetPartners

By: DARLENE

Useful
February 20, 2019

Very kind

Very kind treatment during a sad time

Insurer: Pets Best

By: Ruth

Useful
February 20, 2019

Very prompt processing

Very prompt processing once you received the medical records. Thank you!

Insurer: Pets Best

By: Geri

Useful
February 20, 2019

We are very happy

We are very happy with the timely response of our claim. The efficiency of the process and the direct deposit takes all the stress out of that part of the situation. We were able to concentrate on getting Molly well.

Insurer: Pets Best

By: Ned

Useful
February 20, 2019

Responsive with my claims

My dog Phoebe has bone cancer & I feel very supported by you for being so responsive with my claims. Thank you for covering what you can!!!! We appreciate it so much!!!

Insurer: Pets Best

By: Cristina

Useful

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