Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Love this insurance
Having had Roodie insured for years with no claims, it has been so gratifying knowing that the coverage is there for him with his recent back issues. And I can't tell you how much I appreciate the contacts, asking how he's doing and knowing that there is an entire team rooting for him. That is why his 'brother' and 'sister' are covered by NW Pet as well.
Insurer: Nationwide
By: Teresa
Fabulous
We have Nationwide Pet Insurance for our 200lb Irish Wolfhound Groot! I have to say this insurance program has saved us and our dog numerous times especially during this last health scare when Groot got pneumonia and almost did not survive. We have never had a dog where we have had to take advantage of the insurance as often as we have and it has truly been a blessing. We will always insure our current and future animals through Nationwide and have been recommending them to everyone we know! Thank you Nationwide for your great customer service and being there for us during some of our most stressful pet moments!
Insurer: Nationwide
By: Alex
Nationwide Pet insurance is a life saver.
I am very grateful that I took out this pet insurance. I was dissatisfied at first when you didn’t pay the first claim, stating it was pre existing She had diarrhea after being spade which I found out is somewhat normal. She hasn’t had any since. She was on ID food per the previous vet, and she’s been off of it for at least a year. Other than that, Nationwide is awesome.
Insurer: Nationwide
By: Valentina
Worth it and hassle free
I'm super happy with the service and coverage, and haven't ever had a problem.
Insurer: Nationwide
By: Sara
Great Service!
I've had insurance for my dog, Barkley, since he was 6 months old. Now that he's 13-1/2, the insurance is coming through for him when he needs it most. Nationwide Insurance has helped me so much to take care of Barkley, and also my other dog Sophie, who had cancer surgery 4 times. Thank you so much!
Insurer: Nationwide
By: Linda
We love Nationwide
We have never been more pleased with an insurance carrier of any kind than we are with Nationwide. When our dog was sick, we were able to give her the attention she needed knowing we would not be encumbered with debt. The process of filing a claim is always quick and easy. We are continuously amazed at the communication we receive from Nationwide on the status of our payment and how quickly it is received. We tell all our friends who have pets about you.
Insurer: Nationwide
By: Cindy
Easy!!
Very, very easy to file claims and to check policy questions. Every pet owner should have their policies with Nationwide.
Insurer: Nationwide
By: Michele
Your service and benefits are the best I have ever seen.
Fast service and outstanding coverage. We love the follow-ups after Reggie has been to the vet. Keep up the great work.
Insurer: Nationwide
By: William
There when I needed it!
Recently, 3 of my cats were in 3 different hospitals for a variety of reasons. 3 surgeries were required (after batteries of tests in all instances). The total cost was around $25,000. It was very stressful for me but it was also great to know I could tell the vets to do whatever was necessary, without having to worry about the cost. ASPCA paid the claims within 2 weeks of submission. They've been great and I'm happy to say, all 3 cats are doing well also.
Insurer: ASPCA
By: Billie
Thank God for ASPCA.
ASPCA is so easy to deal with. Everyone has been nice to me on the phone. The people actually care. Our dog is our baby. And when ASPCA calls me, they ask how Bailey is doing. They don't ask me how my dog is doing. Since Bailey got sick we've been dealing with a specialty hospital. Not even Bailey's own vet has called to ask how he's doing! ASPCA called and asked how he's doing. That says it all. Thank you ASPCA.
Insurer: ASPCA
By: Val