Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Customer Service called me back!!!i
Customer service worked for 3 weeks and called me twice with updates to solve a problem. They called me!!!! I did not have to pursue them.
Insurer: Nationwide
By: Bruce
Straightforward claim process and prompt payment
My claim for several vet visits, tests and medications was processed easily and quickly. The explanation of benefits is a little hard to understand, though. But since the total reimbursement seemed fair, I didn’t ask for clarification.
Insurer: Nationwide
By: Helaine
The Platinum Standard
The unequaled, Platinum Standard of Service that Trupanion provides is, in a phrase, “beyond incredible!” From the reasonable premiums to the ease of claim submission to the personal manner when speaking with representatives, Trupanion sets the highest of standards!
Insurer: Trupanion
By: Dr
I am so happy with your services! Only wish we could have a better App.
Boss of a company and wonderful for my Aboo. I am please with the speed and thoroughness of my claim.
Insurer: Nationwide
By: Lori-Anne
They do what they advertise.
Good communication in the Claims process.
Insurer: Nationwide
By: Ron
Excellent service and reimbursement time!
Excellent service, response time, and reimbursement turnaround.
Insurer: ASPCA
By: Anthony
Recommended
Easy claim process. Prompt response. No coverage issues.
Insurer: Figo
By: Mark
Great Coverage Made Easy
We recently had a health scare with my cat, Beau which entailed bloodwork and a hospital visit with full ultrasound. Having never used our insurance prior, I was not sure how to go about submitting in the paperwork. Going on the website, Nationwide has the instructions easy to follow and simple steps in completing the information they need to review and review on your claim. Great experience, fast turnaround on my claim. And, it brings a sense of comfort and safety knowing should anything happen, we have Nationwide pet insurance there to help with the costs.
Insurer: Nationwide
By: Juliee
Thank you
Thanks to your quickness and professionalism I was able to keep my schnauzer alive for way longer than I could’ve without insurance. I appreciate the support I’m getting now for my lab. Able to pay my credit cards much quicker with your help.
Insurer: Nationwide
By: Carolina