Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Very Knowledgeable
Excellent representative, very knowledgeable and helpful.
Insurer: AKC
By: peter
Helpful and polite
The gentleman I spoke with was so helpful, polite, & professional. Thank you very much
Insurer: AKC
By: Francene
Terrific
Adam was terrific in helping me chose the best policy for Chloe..
Insurer: PetPartners
By: DARLENE
Very kind
Very kind treatment during a sad time
Insurer: Pets Best
By: Ruth
Very prompt processing
Very prompt processing once you received the medical records. Thank you!
Insurer: Pets Best
By: Geri
We are very happy
We are very happy with the timely response of our claim. The efficiency of the process and the direct deposit takes all the stress out of that part of the situation. We were able to concentrate on getting Molly well.
Insurer: Pets Best
By: Ned
Responsive with my claims
My dog Phoebe has bone cancer & I feel very supported by you for being so responsive with my claims. Thank you for covering what you can!!!! We appreciate it so much!!!
Insurer: Pets Best
By: Cristina
Really great service
My vet submits the claim the day of service and I get a notification within 24 hours from PetsBest. The payment for my claim is in my account within 3 days. So far, really great service!
Insurer: Pets Best
By: Karen
Thank you so much
I really thank you all for your help I would recommend your company to everyone (SMILES)
Insurer: Nationwide
By: LAUREN
Healthy paws is a lifesaver
Healthy Paws Pet Insurance is amazing. We previously had another insurance for our other dog and when we submitted claims we never got approvals. With Healthy Paws i was able to use their mobile app to take a picture of the bill for the insurance claim, submit it within minutes and it only took a few days for review and approval. The check showed up a few days later and they were great about following up to see how Midas is feeling and wish him well. I would highly recommend them for anyone looking for pet insurance!
Insurer: Healthy Paws
By: Ryan