Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Great insurance, great team!
For the last 42 years I have fostered and adopted rescue dogs, several at a time (one time, there were five!), usually those with special needs. I've tried three other pet insurances, but the loopholes with the deductibles and the resistance toward claims, as well as the copious paperwork and delays, left me very discouraged. Then I found Healthy Paws, and my current rescue dogs now have far (far!) better health insurance than I do. Deductibles are not specific to EACH type of problem per year (which can be huge if a pet has multiple issues or mishaps), but rather one very reasonable deductible for ALL problems that occur in a year. Filing claims is easy online. Claims are settled very quickly--frequently within 48 hours. And they cover what they say they will--no sneaky loopholes. But the best part is that I don't feel penalized because I take on rescues; if I don't know a dog's complete history, or have records available from before the rescue, they don't reject me as have some other companies. Great team.
Insurer: Healthy Paws
By: Linda
Great Service
Your staff provide GREAT service! Every time I’ve ever had to talk with someone from your company they have always been very kind, compassionate, empathetic and knowledgeable.
Insurer: Nationwide
By: Susan
Recommend to any pet owner!
The service AKC insurance company provided was excellent I would recommend this to any pet owner
Insurer: AKC
By: Elaine
Friendly and Helpful
The customer service reps were very friendly and helpful.
Insurer: AKC
By: Adrienna
What a pleasure
What a pleasure to work with Amy this evening. I called to see how much our policy would increase, and I appreciate the time she took to go over our present coverage. She was awesome. Glad she joined the Pet Partners team!!
Insurer: PetPartners
By: Teri
Amazed how easy it was
We are amazed how easy it was to file a claim. You are our angels, we should have done this with our five other dogs we have had in our past years. The staff we talked to in order to get our fur baby on board were awesome. We are so happy we have Matea in good hands and look forward to many more healthy years together.
Insurer: Pets Best
By: Rick
I can always count on Pets Best
Since I first joined PetsBest the customer service has always been and still is incredibly impeccable. I am beyond relieved to have my fur babies insured by you. I know they're always in good hands and that I can always count on PetsBest to provide with me a happy, stress free, and excellent service. Keep doing what you do!
Insurer: Pets Best
By: Elizabeth
I love this company!
I love this company! You make it very easy to file, and your timeliness with responding and processing is fantastic. We're very happy we found you!
Insurer: Pets Best
By: Carolyn
Repeat customer
My Zeva passed away 7 months ago. I didn't believe I could submit after such a long time. I adopted two new shelter dogs and put them on PetsBest insurance and they asked about Zeva and helped me settle the whole claim.
Insurer: Pets Best
By: Mary
Great service
I’m very satisfied with the service I’ve had so far with nationwide. The CSR’s are very helpful and friendly. The insurance itself has been very beneficial.
Insurer: Nationwide
By: Rachel