Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Extremely fast response to claim.
Figo quickly reviewed my claim & immediately provided reimbursement. The process is fast and easy. Felt like they really cared about our fur baby.
Insurer: Figo
By: Debra
They refused to cover an Emergency Vet exam , stating it was basically a service charge from the vet , after I called .
I’m not happy at all with the service I was provided . I put claim in back in May of 2018 . They just got to processing it . I called them at least 4 times about my claim . They stated we never received a claim untel Dec 2018 . They just go around processing it , now Feb 2019. I’m told they will not cover an Emegency Vet exam . When I called was basically told that it was a service fee , from the vet , and all vets charge one Yes after all that they paid a big $4.83 of my vet bill . I pay almost $70 for them to cover $4.83 . I will be looking for another company to do business with , this High way robbery . I have been paying on my police for last three years , so they can cover $4.83
Insurer: Trupanion Canada
By: Thomas
Quite simple
The claim process was quite simple and the turn around time on the claim was superb! Great customer service!
Insurer: Pets Best
By: Randy
I am amazed
I am amazed at how quickly my wellness claim was processed and my reimbursement received! I never dreamed it would all be handled so quickly! I fully expected a week or so before receiving my reimbursement, but it was only two days - WOW!! Thank you for your amazing service! I will most definitely recommend Pet's Best to my friends.
Insurer: Pets Best
By: Tessa
Quick professional, per contract re-imboursement for claims
Very quick to pay claims per contract. Customer service is very professional. Have recommended to neighbors and friends
Insurer: Pets Best
By: sheila
So worth it!
My cat recently has had health issues and the whole process of submitting the claims was super easy. Anything was processed so timely that o had three funds in my account before my credit card payment was due. Very happy with this service!
Insurer: Nationwide
By: Azucena
Exceeded Expectations
One of the best insurance experiences I have ever had. I especially appreciated that Pets Best gave time frames for processing and check delivery and then met or exceeded those deadlines.
Insurer: Pets Best
By: Russell
Routine claims take too long to turn around
First I just want to say that I have been very happy with Trupanion. Having said that there is one area where I think improvement could be made. I file a claim every month for arthritis medications for my dog and I have been for over a year. It is always the same three products from the same sources although sometimes the prices change. It currently is taking about a week for these claims to get processed and the funds to be deposited in my account. It would be nice if that could be reduced, I understand first time claims and large complicated medical procedure claims taking longer but it seems these routine claims could be handled better and faster.
Insurer: Trupanion
By: Richard
what insurance should be
This is what insurance should be. I can't say enough how grateful I am that my best friend recommended healthypaws to me and I signed my dog up. My dog is my child and a very important part of my family. She needed two surgeries in one year and healthypaws alleviated financial stress without adding any stress. Simply drag and drop your invoice, you then get a sincere personal message from their team, and then a check in a few days. Their coverage specifics are incredibly transparent on their website, and they have held to be accurate. It is obvious that the people behind this company are true animal lovers and dog parents themselves. Hopefully my dog will never need another surgery but she will be a healthypaws client for life.
Insurer: Healthy Paws
By: HCV
Quick and easy!
Thanks for making it so easy to submit a claim and get my reimbursement. It means the only thing I have to worry about is taking care of my dog rather than taking care of the paperwork.
Insurer: Nationwide
By: Mary