Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Well you came through in the end but it was difficult to get there.
I have been a nationwide customer for a long time. And while I’ve had to use it on my Old dog who past several years ago when he was a puppy. I haven’t, until recently, used it for my other dog. I never expected to have to use it on my 6 mos old puppy. While you came through, and paid my claim, it was rough getting the info you required and the time it took was long. I do appreciate that you paid my claim and I will always suggest everyone have pet insurance as you have always been good to us in the past.
Insurer: Nationwide
By: Lisa
Very prompt service
Never have an issue with filing claims or receiving funds for the covered services. Easy company to work with. Very accommodating when questions do come up.
Insurer: Nationwide
By: Tom
Claims are not coming through to pay for the bills I have been paying.
You need to work on your customer service and pay claims faster than you are. I have claims paid but not transfered ot my checking account. I have signed up for electronic payment and have not had notices from Chase to pay them. I am not happy with your service.
Insurer: Nationwide
By: Michael
Easiest process ever!
Great insurance company and never knew how beneficial it was to purchase pet insurance before doing so for our new puppy, Franklin. Thank you for all of the assistance and ease of insurance claim submissions!
Insurer: Nationwide
By: Jay
Easy claim process
Take a pic of the receipt, submit through the app and you're done - fast and easy.
Insurer: Nationwide
By: Brian
When times are stressful, they make claims easy.
When my older dog had cancer, it was a very stressful time for us all. Being able to claim online, get a quote and get payment quickly and very easily was one less thing to worry about. Excellent service, and the whole process was so simple.
Insurer: ASPCA
By: Alyson
Better than people insurance
Better service than my own health insurance
Insurer: Pets Best
By: Terry
Trupanion: Always Reliable
Very quick and responsive
Insurer: Trupanion
By: Blair
Caring, compassionate customer service.
Everyone I spoke with during the very trying and emotional situation I went through with my dog was helpful and sympathetic. When I adopt my next dog I will definitely be signing up for insurance with your company.
Insurer: Trupanion
By: Chris