Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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I feel much better
Called to resolve the issue with communication of records between insurance and my vet. Sara O. was able to see my account and aid me in a timely manner, even offering for me to email records to her so she could ensure they be forwarded on for my claim. I felt much better after speaking with her!
Insurer: Pets Best
By: Ashley
Compassionate and informative
Peter was awesome, compassionate, and informative.
Insurer: AKC
By: Leona
I love Pets Best
I love PetsBest, they are so easy to work with and receive money in record time. They are the best.
Insurer: Pets Best
By: Helen
Best company
Best Company in process claims and understanding their billing, easy to upload.
Insurer: Pets Best
By: Karen
The BEST customer service
The BEST customer service. So happy to be a customer of a company that cares for my pet the way I do.
Insurer: Pets Best
By: Arren
great
i wish the returns were faster but i am very happy with the overall experience
Insurer: Nationwide
By: shawna
Excellent customer service
Excellent Pet Insurance. Best customer service. Thank you for the quick turn around progressing claims.
Insurer: Nationwide
By: Lynn
Rip off!!!!!!!
Do not even consider getting this insurance. Bought my dog at 8 weeks. He went to very for vomiting before I signed up with trupanion. Once I got trupanion and he started having about reflux problems, they considered it preexisting. Anything to do with vomit will therefor not be covered because it's preexisting symptom. Are you kidding me!???
Insurer: Trupanion
By: angela
Excellent service
Just wanted to say we appreciate the reimbursement online service you provide to your customers. The site is easy to manage and user friendly. At one point, I had an issue trying to upload some documents but when I called the hotline, they were very helpful and suggested alternate ways to get us help. Thank You!
Insurer: Nationwide
By: LILIANE
Met all expectations!
I switched both my dogs to Figo several months ago. Within a few weeks of the switch, my Lab, Daisy, developed a small soft tissue sarcoma (cancer) on her right front leg. It was removed by my local vet, two histopath reports done, a consultation with the University Vet Hospital (including chest x-rays), a consult with a surgeon, and a scar revision surgery scheduled for next week to remove a wider margin around the tumor area. Figo has been stellar in dealing with me and the bills. After meeting the deductible, and expanding my coverage to include exam fees (highly recommend that!!), they covered the 80% my policy indicates without question or hassle. The claims have been closed within a day or two, and money in the bank within a few more. I've been 100% happy with the service from Figo!
Insurer: Figo
By: Nancy