Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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If they can deny, they will. Insurance companies do not like to pay claims.
We welcomed a 9 1/2 week old yellow labrador (Winnie) to our family March 26, 2019. She had a urinary tract infection and we promptly had her treated for the problem with antibiotics. I began to research pet health insurance just as a precaution. At her follow-up visit with the Vet, I asked his recommendation and he said many of the families he works with have found the insurance to be beneficial. I chose to proceed with FIGO. The next time Winnie went to the vet, she needed to have an ultrasound done of her kidneys to be sure there wasn't a congenital defect. There was no deformity and her urine was clear. I submitted the test to put toward our deductible. FIGO did not have anything to pay out for this visit, only to apply it to the deductible. They refused stating this is a chronic condition. First, I didn't wait until the pup was 6 months old with chronic issues and second, infections are not chronic issues. That's not much different than saying an ear infection is chronic. That is not true. Their medical "expertise" is flawed. Antibiotics cleared up the infection and thankfully, Winnie has been healthy since. This is A SCAM company who will refuse if they can get by with it. I DO NOT RECOMMEND THEM.
Insurer: Figo
By: Sara
Excellent, Quick Service
Trupanion is always fast and responsive and works seamlessly with my vet to provide coverage.
Insurer: Trupanion
By: David
Superlative Service!
Trupanion provides superlative service! Claims are easy to submit, are promptly processed, payment sent with remarkable speed. Would that health insurance companies for humans were so efficient, competent, compassionate!
Insurer: Trupanion
By: Margaret
Good service
I ALWAYS have had a good experience with Trupanion. Very fast service which is appreciated.
Insurer: Trupanion
By: Patrick
Easy Paperwork
Between trupanion and my vet, everything was looked after so I didn't need to worry about paperwork while looking after Brody.
Insurer: Trupanion Canada
By: Cyrilla
Would not be without it!
Immediate, excellent service. I would not be without it and highly recommend Trupanion to anyone who has a pet or is considering one. Trupanion is guaranteed true health of your pet and peace of mind for you.
Insurer: Trupanion Canada
By: Sherry
My pup was sneezing
Professional, claim processed on timely manner and return was deposited within 24 hours of receiving email that claim was processed
Insurer: Trupanion Canada
By: Irina
Well done Trupanion!
Claim was handled by staff at vet hospital and long story short there were no issues and I got exactly what I expected, which of course exactly what I paid for! Trupanion stuff communicated well about my claim and showed compassion.
Insurer: Trupanion Canada
By: Don
Positive experience
Every time Vienna goes to the vet we always have a positive experience there and with Trupanion
Insurer: Trupanion Canada
By: Heather