Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Exceedingly easy!
I used to get nervous submitting my claims as I figured the process would be as difficult as health insurance for people. But it's NOT! Nationwide has made everything so easy I've stopped worrying that they'll find a reason to deny my claim or give me runaround. With my elderly four legged loved one that peace of mind is priceless. Thank you!!
Insurer: Nationwide
By: Joni
So far so good
I file pet insurance for my mom for her pets who has a hard time taking care of them. The first time was difficult to navigate even for me as a vet tech. The second time was much easier as I did it through the app. So far they’ve been fair and handled both claims well.
Insurer: Nationwide
By: Melanie
Easy and Reliable!
This has been the best decision getting my puppy insured! I send a receipt of my vet bill and within 2 weeks I have a check back in the mail! Customer service is amazing and it really give you the peace of mind that your pup is protected.
Insurer: Nationwide
By: Tori
Fast and fair claim process.
I have had this insurance for over a year and a half and the service has been outstanding. Any issues were handled quickly. Some claims take a little longer due to the complexity. Overall I’m extremely satisfied.
Insurer: Nationwide
By: Arthur
Great.
Very helpful with any questions.
Insurer: Nationwide
By: JoAnn
This company is amazing....highly recommended!
First of all, you don't list my dog breed....Swiss Shepherd or Suisse Shepherd. This company is fair, prompt and reliable. The customer service reps are always friendly and knowledgeable. I recommend them to everyone!
Insurer: Nationwide
By: Sandi
Thrilled with claim process, and customer service!
When your pet is ill and needs surgery it is comforting to know that other people are genuinely concerned about our pet as we are. ASPSC Pet Insurance went above and beyond throughout this entire process including a personal phone call to see how our dog was doing. Wow! Very Impressed!
Insurer: ASPCA
By: cheryl
The claims process is so quick and easy
The process is simple and easy and I always feel like we have been taken care of and that Bruneaux's care is a priority.
Insurer: Nationwide
By: Kim
thank you1
when I have had to call the customer service rep was extremely helpful==fully explained
Insurer: Nationwide
By: linda
Extreme Difficulty with Claims
it took almost 6 months to get Nellie's claims paid despite three vet's offices sending extensive records. I have never had this with any of our other dogs. I even sent in all of her adoption papers and vet records prior to our adopting her. i will say that your customer service was very good.
Insurer: Nationwide
By: Sally