Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Extremely satisfied with the service
I absolutely love Nationwide Pet Insurance.
Insurer: Nationwide
By: LaToya
Painless Experience
I have a little guy who has needed daily meds and some internal medicine workups to figure out his pancreatitis/kidney problems. I have been reimbursed more than $6000 over a few years for this kitty, and I know he’ll be a lifer on this medication. The claims process has been seamless and easy. I also have coverage for my 2nd kitty, but he hasn’t needed anything. Happy to have the security.
Insurer: Pets Plus Us
By: Janice
Great experiences
All of my experiences have been great. Claims easy to file. Reimbursement in a timely manner. Customer Service for help with questions have been courteous, helpful, and if they are not absolutely sure, they place me on hold and find out. Very happy with our experience and I do recommend your company to family and friends.
Insurer: Pets Best
By: Pam
Answered my questions
April was awesome. She was able to answer all of my questions.
Insurer: Pets Best
By: Susan
Outstanding
Trupanion customer service and claims processing is outstanding. I highly recommend this company to everyone who tells me they are getting a puppy or dog.
Insurer: Trupanion
By: Donna
My cat, Joy, and I love Trupanion!
Trupanion is a terrific company for pet insurance! Claims are handled immediately. Results are emailed promptly and funds are deposited into my checking account within days. All communications compassionately show their gratitude in being able to assist us.
Insurer: Trupanion
By: Judy
Very prompt this time which was very appreciated
Very prompt this time which was very appreciated
Insurer: Trupanion
By: Baila
G.O.A.T
So easy and quick, love Trupanion they make having a pet with a chronic illness as stress free as possible.
Insurer: Trupanion Canada
By: Kerri
First claim, no hassle
Easy to submit claim, quick responses that were easy to understand. Overall, a fantastic experience
Insurer: Trupanion Canada
By: Jordan
Trupanion has saved me thousands
Everyone should have pet insurance. This company is really good at processing claims straight from your vet, they're always available to talk to. Very friendly over the phone and considerate. Good coverage amounts and the ability to change deductible/prem is nice.
Insurer: Trupanion Canada
By: Megan