Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Top notch service
Claim was easy to submit and explanation along with payment was received in a timely manner
Insurer: Nationwide
By: DEEANNA
Very Happy & Well taken Care of
I have been so happy with this insurance for my kitty since day one. No issues ever! And nothing but helpful. I haven't ran into anything that they wouldn't help with so far. I've had the insurance for over 5 years now. Nico is in good hands!
Insurer: Nationwide
By: Lona
You guys are the best!
The best thing I ever did was take out insurance on my two dogs, and it has certainly paid off! I can’t believe how quick and easy and fantastic this whole ordeal is, and when you have a sick doggie, you want someone on your side who’s going to take care of your bills and give you peace of mind. That’s exactly what I have with nationwide. I have now been recommending it to my vet who said sometime they are asked what kind of insurance is best, and I told them definitely nationwide. If you could send me some of your cards, I will make sure the vet puts them out. Thank you thank you thank you.
Insurer: Nationwide
By: Susan
It's nice to not worry about going to the vet.
Our dog, Layla, is a good, overall healthy pup, but she has had some random setbacks that have caused us to see some pretty hefty vet bills in the first few months of her life. First a UTI that she had trouble shaking, and then a tooth that grew in funny (so funny, in fact, that the vet had never seen anything like it). After that bill, I decided to ask my HR about the pet insurance they provided through Nationwide. It has been a wonderful experience ever since. We take her to get her heartworm medicine and flea medicine, and anytime something comes up (like an especially gunk filled eye), we don't worry about taking her because we know that just about everything is covered. The deductible was not hard to get to, because as I said, Layla isn't an ill dog, she's just got some random weird incidents that have caused us to raise an eyebrow at our vet bills, and while you do have to pay out of pocket at the vet, it's very easy to send in a claim right away and they reimburse you in about a month. My only complaint would be that when I filed my first claim or two, I had some trouble finding the claims paperwork to fill out. But now that I've done it a few times, it's fairly simple. I've never experienced any kind of problem where they didn't want to pay, and everything is always straightforward. Overall, I would definitely recommend it, especially if you find yourself going to the vet for the most random things. They do restrict on some things, like if they decide your dog has a pre-existing condition, they won't cover things under that. But if your dog is healthy for an extended period of time and doesn't have any incidents with what they've decided is pre-existing, I believe you can provide them with your dog's medical records again and ask for the pre-existing condition to be removed. We will be doing that sometime soon (the UTI got marked as a pre-existing condition for bladder problems) and I will know for sure. But for the past six months, it has been very nice not worrying about going to the vet.
Insurer: Nationwide
By: Becky
Smooth process
The process of submitting claims, receiving updated responses and getting the reimbursement with explanation exceeded our expectations.
Insurer: Nationwide
By: Jeanette
Easy and the best service I could have hoped for.
I submitted several claims at once after letting them backlog a little bit. All 4 claims were processed quickly. This may be the first time I've ever been so happy with any form of insurance I've ever had. From Sugar and I, thank you so much for keeping my pup healthy!
Insurer: Nationwide
By: Joshua
Embrace has always been wonderful to deal with, in every aspect.
Extremely happy with Embrace. Customer service is great. Filing claims is easy and Embrace responds very quickly.
Insurer: Embrace
By: Lisa
Horrifying insurance, STAY AWAY
Absolutely terrible. Have had petsecure for over a year now, was promised coverage and got $50 from a $300+ doctors visit for my cat. They will do everything possible to not cover your claims. They say that they cover regular check ups but THEY DO NOT. Ended up cancelling my insurance for both of my cats and got called 2 months later saying i owe them the money that i haven’t paid in those 2 months because i did not write them an email saying i would like to cancel, even though i had called and talked to a CSR & she did not advise me that i would need to make such an email. Ended up arguing with this “supervisor” and had her threaten that it will be sent to collections because i am not paying. Incredibly rude and they do not care about anything except the money they are after. Wish i could give a 0 rating. Absolutely disgusted with Petsecure and would not recommend to anyone. Waste of time & money.
Insurer: Petsecure
By: sahar
The easiest insurance company to deal with ❤️
I have never had any issues with Pets best. I am beyond satisfied with every everything they have to offer. Their app also makes everything so quick and easy.
Insurer: Pets Best
By: Sarah
Happy with Nationwide Pet insurance
I was looking at insurance for my 2 year Bernese Mountain Dog. I am quite happy I got him an insurance. Philadelphia is fairly expensive when compared to Fremont, CA where he moved. This really gives me peace of mind. The claim process is fairly simple to file with the vitusVet app. Claims takes 30 days but no hassle. I have called them few times and hardly much wait time. The representatives are fairly kind and pleasant. I did compare with trupanion, Healthypaws and embrace and Nationwide was lower but harder to compare apples-apples. I guess they are all good and nationwide insurance was offered via my wifes employer and we choose that instead. They honestly followup with email, online access is fairly neat and simple. I am quite happy with their service. I know 2 other pet owners with Nationwide and were happy as well.
Insurer: Nationwide
By: venkatesh