Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Trpanion makes our lives easy!
We have 5 dogs with Trupanion, and we could not be happier or feel more confident knowing Trupanion has our back. Customer service is always helpful to answer questions . Payment is always prompt . Well worth the feeling that you get knowing they are there. I wouldn't change anything. Thank You Trupanion.
Insurer: Trupanion
By: Susan
Efficient and knowledgeable customer service
I appreciate how attentive and knowledgeable the customer service agents are when I call. Submitting the forms online and receiving a refund via direct deposit is very easy and efficient.
Insurer: ASPCA
By: Christine
Nero is better after surgery and post operation care. The experience was very heart wrenching but thrilled there was Nationwide.
We were pleased with our insurance coverage and quick responses. With many things to take care of and consider not worrying about hospital bills was wonderful.
Insurer: Nationwide
By: Jonetta
Great Company
How likely are you to recommend Trupanion to a friend or family member? 10 Why did you choose this score? Y’all are doing a great job Will you let us forward your feedback to post on PetInsuranceReview.com? Yes How would you rate Abby's customer service? Excellent What feedback do you have about your experience with Abby? She was so sweet and answered all my questions, even asked how my Annie was doing! I liked feeling me and my dog Annie matter to this company. Wonderful personal touch in a world where that is decreasing. Glad to speak to a live person instead of a robot! Thank you Abby for your great service and kindness, I have a choice in who I pick for insurance and this is a big reason I love Trupanion!
Insurer: Trupanion Canada
By: Pam
Outstanding
Nationwide is just great. Quick returns, simple process to file claims and great customer service.
Insurer: Nationwide
By: Cindy
Rapid claim service.
Very pleased with service.
Insurer: Nationwide
By: CHERYL
Nationwide Insurance, A very good choice for your pet.
We have had Nationwide insurance for almost all of our dog's life. She has had some issues and Nationwide insurance has helped us greatly in keeping her in good health. I would recommend Nationwide insurance to friends and family. We did not know about Pet Insurance Review about ten years ago when we bought insurance for our dog. I think we picked up a brochure in the vet's office that explained Nationwide which at the time was called VIP Pet insurance.
Insurer: Nationwide
By: A.
THIS IS IT!
Seek no further. Healthy Paws cares, simplifies the reimbursement process, and communicates so well! We have two doggies -- one has had health issues in the last couple of years. Healthy Paws was there for us without any of the nightmares we often hear about in terms of insurance. On the contrary, they were respectful, caring, and accommodating. The two serious surgeries our dog went through were made a little bit easier by not having to worry about money on top of the health of our boy. Luckily, he is much better now! Thank you Healthy Paws! We recommend your wonderful services to all dog and animal lovers!!!
Insurer: Healthy Paws
By: Renata
Difficult to cancel
Will change anything over the phone, but wont cancel your policy. Only way is by email, which they happen to lose. They are now trying to bill me for an entire month because they didnt process the cancellation until after my second email requesting them to cancel (which was the date they tried to bill me).
Insurer: Pets Plus Us
By: Jim