Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pet Insurance Saved Me In An Emergency
I initially purchased pet insurance for my (then) young male cat since I was seeing and hearing about the costs to diagnose and treat urinary blockages. I spent 3 years paying the premiums but never had a dire emergency. That all changed in mid-January when I woke up to find a spool of thread had been unwound and strewn throughout the house. The first 24 hours were fine. My cat, Baker, ate and then, as cats often do, threw up some. Between 24 - 36 hours, he started slowing down, not eating and wanting seclusion. When he vomited a significant amount of brown, smelly intestinal contents, I knew that he was obstructed. I ran him to a 24 hour vet clinic at 10 PM. Baker was promptly seen and x-rays confirmed that he ate string (the bowel was starting to accordion up toward stomach). I put a large deposit down for the surgery and post care, knowing that I had pet insurance. Baker had surgery at 1 AM. They had to open his bowel in 3 places and recovered almost 3 yards of string. All in all, Baker did experience complications. He stayed in the hospital for 5 days and came home with a feeding tube. The final bill had me very nervous, but I am happy to say that Healthy Paws lived up to the policy! I had a $250 deductible and a 90% reimbursement policy. After my $250 deductible, I paid less than $750 out of my own pocket. The filing of the claim was quick and easy. After getting the doctor notes from the clinic, I filed the claim online. Less than a week later, my reimbursement was in my bank account. Without Healthy Paws insurance, I would definitely had struggled with the financial burden this emergency placed on me. The vet clinic (Hillside Veterinary Clinic in Dallas, TX) saved his life and Healthy Paws allowed me to make the tough financial decisions.
Insurer: Healthy Paws
By: Brenda
Mostly great but some really bad
Trupanion is outstanding in some ways. My dog tore her ACL in both back legs (at different times) and they paid 90% of the surgery, all meds, and post op rehab. They cover chiropractic and laser therapy. Wonderful! However - my dog has allergies that are not covered because when she was in the 90 day waiting period, she broke out on her belly and the vet suspected allergies. We lived in Austin at the time and I don’t even think she was prescribed anything stronger than Benadryl but because of that, NOTHING is covered even remotely associated with allergies - or allergy medicine. We don’t live in TX anymore so the allergies she suffers in Nebraska are completely different but I’ve made my peace with this. Recently she had a bacterial infection in her paw. The vet increased her allergy medicine as a precaution because there was so much ice and snow that I couldn’t keep the paw dry or protected and it kept it from healing. So the claim was denied - because of allergies. That’s ricidulous. I don’t know if I would recommend them. They take forever to review claims they are going to reject and once denied, there’s an appeal process you have to go through. I get that they’re an insurance company looking for ways not to pay but if it weren’t for the times they’ve paid on the big stuff, I would not recommend.
Insurer: Trupanion Canada
By: JG
I’m so grateful for Nationwide's pet insurance, it has taken a huge load of stress off my shoulders.
I was so concerned about my dog Jax and the added financial burden of his vet visit. I am so pleased with the help I have received from Nationwide and every representative I have spoken with has been extremely kind and helpful.
Insurer: Nationwide
By: Alexx
Great Coverage and Quick Reimbursement
We did quite a bit of research about finding a good insurance for our baby French Bulldog, figuring if we didn’t get it something was bound to happen and if we did then we would be covered. Beyond glad we chose Healthy Paws as our pup took a tumble at doggy daycare and fractured his elbow about a week ago and racked up huge vet bills. We submitted the claims via the Healthy Paws app and were reimbursed within the week! We couldn’t be happier with the quick turnaround, customer support when we called with questions and the follow up of the team. Most importantly, they saved us over $4,000 in out of pocket expenses. Very glad we chose Healthy Paws!
Insurer: Healthy Paws
By: Nicole
Claim was easy to file and refund arrived in a timely manner.
My claim was easy to file and my refund arrived in a timely manner.
Insurer: ASPCA
By: Susan
Love Pets Best!
Love Pets Best! Easy to file claims and everyone is so nice!!! Its the only insurance I will use for my pet!!!
Insurer: Pets Best
By: Lylann
Courteous and empathetic
Very courteous and empathetic to my situation.
Insurer: AKC
By: Frances
Very helpful
Having this insurance has been very helpful for me and I greatly appreciate how fair and responsive your company has been.
Insurer: Pets Best
By: Judy
I love Pets Best.
I love Pets Best. To be honest, I am wary of Insurance companies, but PetsBest is as straightforward and quick as you can ever ask for. I am always happy with the service and know what to expect. That's all I can ask for! Thanks!
Insurer: Pets Best
By: Mohammad
Never a better Pet Insurance!
I am thrilled with the ease of claim, response to claim and personal customer service. I have had a couple of pet insurance plan and by far my best experience has been with Nationwide! I have two Shetland Sheepdogs that are covered for both wellness and illness/injury. It has reduced my financial stress significantly when the pups need services. I have recommended Nationwide to several friends.
Insurer: Nationwide
By: Debby