Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nothing but the best
Archie was named Ace when I first met him - a scared, reactive, hesitant dog at Seattle Animal Shelter. His first owner was abusive( kicking and punching his head), and Animal Control had seized Ace after multiple complaints from neighbors. He was too scared for them to even scan him for a chip, and was labeled fractious. Due to ridiculous laws, his owner was able to keep him from being fostered or adopted out for over a year. The amazing staff and volunteers at SAS did the best they could, but Ace was overstimulated and really uncomfortable. It took a village, but I was approved to foster him almost a year to the date after he had been brought in. His nickname in the shelter was "Blanket Boy" because he tore apart all blankets and toys. I had no idea how this was going to go, but I was one of about a dozen people he was fairly comfortable with, and really the only one who could take him in ( all of the others already had "special" pets and/or didn't have a home that allowed dogs of his size). He carried one of the blankets the shelter gave us to the apartment I was renting nearby, and once there spent most of the first week sleeping. About 6 months later, when he was finally adoptable thanks to staff & volunteers(including a lawyer and behavior specialist), I adopted him. I had been researching pet insurance companies while fostering and Trupanion came highly recommended. I purchased my policy, but it didn't kick in until the day after his complimentary vet visit, which revealed a mast cell tumor on his head that needed to be surgically removed and biopsied. Shelter volunteers, friends and family pitched in to help pay for the surgery and related costs, and the surgery was a success with clear margins and a low-grade diagnosis of the tumor. Of course I still worry about recurrence( I have had 3 separate masses tested in the 4 years that have passed since I adopted Ace ( now Archie) and while none of them have turned out to be malignant, I worry about this possibility as it would be a pre-existing condition that would not be covered). I have never regretted my decision to go with Trupanion, however. Archie developed pretty severe allergies, and I was able to find a dermatologist who diagnosed him and offered several treatment options. He needs both weekly and monthly shots, and has a very strict diet. Both types of shots were covered at 90% once the deductible for allergies was met. I don't worry about the cost because of Trupanion, and claims are easily submitted and quickly processed. Archie's dermatologist offered the monthly shot ( a Cytopoint injection) as a more expensive alternative to the Apoquel medication he was taking because some studies have shown a correlation between its use and certain types of cancer. Because Trupanion so consistently covers the Cytopoint injections, I was able to take a lot of the cost consideration out of my decision to switch to it. I thought it would be a huge chore taking him to get the shot every 4-6 weeks but, as it turns out, he is really used to it and even looks forward to seeing his friends there( and treats he gets in exchange for quiet obedience). Ive been meaning to write a review for a long time. As a health care practitioner who both uses and is a provider for human medical insurance, I have a lot of criticism for the system as it exists today. Trupanion has been a welcome change. I tell my patients and other providers about my experience with it, and have even talked to insurance providers about it. I really wish human medical insurance could work like this! I have looked into switching to other plans that cover preventive care and pre-existing conditions, but I really have a lot of loyalty to Trupanion. In addition to my own positive experience, I also know some Trupanion employees personally and have heard that they are treated well. This is also very important to me. Archie and I both appreciate your hard work, attention to detail and history of great coverage and benefits. Thank you!!!
Insurer: Trupanion
By: Pamela
I won’t be without it with any pets
I always send in all paperwork vet gives me. The receipt with everything itemized. The vets office really doesn’t give you a diagnosis sheet. When I submit everything I am given I always get rejected and the reason is no diagnosis. I contact the vet and they say everything is on the paperwork. I have to usually file at least twice to get approved
Insurer: Nationwide
By: Lisa
Lilly is doing well. Thank you for the support.
Claims were processed promptly. Some delay on one because of a diagnosis error on our part. But, form letter did not explain the problem in sufficient detail for us. It required a conversation with our Vet.
Insurer: Nationwide
By: Robert
Great service
Very simple to use online and when i needed to talk to someone, they were very helpful.
Insurer: Nationwide
By: Carlos
Great coverage
Great coverage, great claims process and payment. I could not be happier.
Insurer: Pets Best
By: Donnie
As always great response time
As always great response time.
Insurer: Pets Best
By: Lawana
Pet's Best has been a life saver
Pet's Best has been a life saver for us. In the past we did not take out insurance for our pets. Most were puppy mill dogs, who came with many health challenges. This time we rescued and had our Vet check Punkin out immediately. She was also DNA tested to see if there were problems with her background. It has been immensely helpful to have a veterinary hospital with outstanding Vets. Whether, our Vet is in or not. They recommended Pets Best to us. We thank you for outstanding service.
Insurer: Pets Best
By: Ronald
We'd recommend Pets Best
Our pets Amber, Jackie, Chip and now our new baby JAX have been with and insured with Pets Best Pet Health Insurance since the day they were born. We are pleased with the awesome customer and the prompt reimbursement of our claim for over 15+ years. We'd recommend Pets Best Pet Health Insurance to all our family, friends, aquatints publicly! Thanks for you do in continually keeping all of our furry family members in the best of health. Kindest Regards, Mark, Michael, Amber, Jackie, Chip, and our newest baby JAX!
Insurer: Pets Best
By: Mark
They’re unprofessional and processed payments with out my okay.
They processed a payment with out my okay, when I called every person I talked to act like they had no idea what I was talking about. They refuse to refund my money back when I don’t have a insurance thru them
Insurer: Pets Best
By: Kazjmire
Nationwide claim services and their supplemental Vet Helpline are top notch!
Nationwide has a very user-friendly claims form and submission process. I can track my claim status in addition to the email updates I receive. I have never been surprised by not receiving expected compensation and on top of it, their Vet Helpline is a wonderful supplemental service I have used several times. I've been with Nationwide for almost 8 years and am a big fan.
Insurer: Nationwide
By: Sharon