Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Professional
In retrospect, it m so happy that the dog insurance company I had for many years before Nationwide had placed me in a position to look for a new company. After researching 10 different options I chose Nationwide, and now I see how an insurance company should be run. I couldn’t be more satisfied with not only the competent customer service, but also the ease of filing claims and the response time. I can’t imagine a company run any better. Thank you!
Insurer: Nationwide
By: Frederick
Great insurance
I recommend this insurance for all pet parents out there ! Their coverage is great and respond in a timely manner. We are so pleased we picked them.
Insurer: ASPCA
By: Jeannette
Great service
So far you have been great. Fantastic customer service and good benefits. Have helped with being able to afford caring for my buddy Winston, who is doing really well. Thanks !!
Insurer: Nationwide
By: CHRIS
Good experience so far!
So far my experience has been good. Quick turn around on claim process once they have all the documents needed. Easy to file a claim and website is user friendly. Thank you Nationwide for being by mine and my dogs side!
Insurer: Nationwide
By: Rox
Prompt Service
Nationwide has helpful associates and prompt service letting me know they received the claim and when they processed the claim.
Insurer: Nationwide
By: Cathy
Thank you healthy paws!
Without healthy paws insurance the outcome would have been much different for Abby. Everything happened so fast and I never hesitated making health decision's for her because I knew healthy paws had us covered. Even though seeing the estimates I had to sign prior to treatment were scary, I didn't think twice about signing them and getting her the help she needed. I have told everyone friends, family and strangers how wonderful and easy healthy paws made a very difficult situation a breeze. I never had to make a phone call. As I was given invoices for treatment I simply took a picture on my phone and submitted them through my healthy paws app. The team at healthy paws immediately emailed me the status of my claims and had them processed within 3 days! Absolutely no added stress! It is because of healthy paws dedication of providing the best health insurance coverage to our furry loved ones!!!! Signing up Abby for your insurance when she was first adopted was one of the best decisions I've ever made!!!
Insurer: Healthy Paws
By: Justine
We love our pet insurance. Gvies us pieces of mind to be able to get the best care for our pups, always.
Thank you for the easy to submit process and east to understand support. Our 3 dogs would get the very best care no matter what, but you give us peace of mind to know that we have support in that care. We will be lifelong customers.
Insurer: Nationwide
By: Cheryl
Thank you!!
Adam was so helpful and patient! Thank you!!
Insurer: AKC
By: Nicole