Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide takes care of thier customers
Our little pup has had a rough start. Surgery on both hind legs before a year old. After receiving all Vet records, Nationwide handled our Claims super fast. Thank you Nationwide for being on our side
Insurer: Nationwide
By: Helen
Healthy Paws has made it possible for me to keep my kitty alive for 10 years!
I adopted my cat, Enzo, from a shelter in 2009. He is a big, friendly, adventurous tuxedo who loves to be around people, dogs, cats and even the occasional rabbit. Until 2013, he ate a diet of regular dry and wet food and was living the good life. In 2013 he developed bladder problems. He needed 2 emergency surgeries to clear out magnesium crystals from his bladder and to enlarge the opening for urine to flow. The cost of the surgeries, coming within weeks of each other, was much more than I was able to pay. If I didn't have Healthy Paws insurance, my only option was euthanasia. I called Healthy Paws and was assured that his surgeries and drugs were covered, and I received an insurance payment covering 90% of the total cost of the surgeries, aftercare and medications in time to pay the bill. Since 2013, Enzo has had a few more bladder issues, and, thankfully, all of his vet visits and medications have been covered. I recommend Healthy Paws to everyone I know who has pets. The reps are all animal lovers, they understand the stress you feel when your companion is ill, and they work hard to get your claims processed as quickly as possible. The monthly premium is affordable and the website makes it quick and easy to file a claim. It's a great company.
Insurer: Healthy Paws
By: Dorothy
Great service!
Easy claim submission and tracking. Reimbursement could be a little quicker, but money hits account quickly once approved.
Insurer: Nationwide
By: Ethan
Excellent service!
Everyone I spoke to regarding my cat’s surgery was so caring and helpful!! Really helped relive the stress of the situation!! Thank you!
Insurer: Nationwide
By: Susan
Great to Have for So Many Reasons!
Nationwide is so great to have for pet insurance! I have had pet insurance through other companies and Nationwide is by far the best. They cover so many expenses and it is so easy to send in a claim & reimbursements are sent quickly. It puts your mind at ease to have help with my dog's annual expenses as well as when she gets sick from time to time. She recently started on a monthly medicine and Nationwide provides reimbursement towards it every month It's a great to know you have this insurance.
Insurer: Nationwide
By: Christie
i have no complaints, you provide good service and reimbursements happen in a timely fashion.
The coverage is good and having it allows me to feel at ease especially because Lily, though in good health, is over 12 years old. The claim forms are easy to complete and your staff had been helpful when I have had questions in the past.
Insurer: Nationwide
By: Abby
Excellent company
Nationwide is the best insurance company I have ever dealt with. Claims are simple to fill out and processed in a timely manner, When I have had question, the agents are extremely professional and helpful.
Insurer: Nationwide
By: Julie
Great service!
Wonderful service each time I called and needed something!
Insurer: ASPCA
By: Jeff
No Hassle Claims
Our dog underwent surgery last week for an intestinal obstruction. I submitted the claim to Trupanion and we received a claim summary and notice that the payment was on the way in just 2 business days. It took 5 minutes to submit and we received a simple emailed summary back. No questions, hassle or need for additional information. What a company!
Insurer: Trupanion
By: Dana