Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great company who really cares about your pets, and so friendly!
We have used nationwide pet insurance for the last several years for our dogs. I would never own another pet without having them insured. They are super friendly, super helpful, and very easy to deal with. It is a peace of mind knowing that your fur babies are insured, especially when those emergencies pop up. Nationwide has really come through and helped us out many times!
Insurer: Nationwide
By: Julie
Dissappointing at best
With the claim of being associated with the ASPCA, I had high hopes for this insurance company. Unfortunately, 90% of my claims have were denied. My dog had an accident and injured his rear knee before coverage. They use that accident to lump most of my additional claims as a preexisting condition because of his knee injury. The dog is sick with a cold, well that is a previous condition, the dog got allergies during the coverage period, you guessed it, that is a preexisting condition. Do not waste your time or money with this insurance company.
Insurer: ASPCA
By: Alex
courteous people vis email but very slow processing claims.
Immediate response when a claim is received by email which is good. But no communication for weeks unless I make contact. It seems like it’s taking a long time for claims to be processed.
Insurer: Trupanion Canada
By: Gayla
Super easy to file and got reimbursed easily
Super easy to file a claim, no push back or anything unpleasant at all. I just attached the vet invoices and submitted on my phone, and waited a few days and my claim was processed without any difficulties.
Insurer: Nationwide
By: Tong
Nationwide takes the stress out of worry if we are going to be able to afford the necessary care for our dog.
We are so very glad that we got Nationwide Insurance for our golden retriever, Bogey, when we first got him. We have had two other Goldens before him and both had extensive medical issues which costs thousands and thousands of dollars. We will do anything to be able to take care of our doggies to the best of our abilities. We decided, this time, to purchase pet insurance and Nationwide had the best coverage for the best monthly premium. Nationwide has been wonderful. Our vet submits our claims directly so we don't have to do any paperwork. Nationwide pays in a very quick manner. We are very pleased and so happy that we purchased Nationwide Pet Insurance. Thank you for all you do.
Insurer: Nationwide
By: Trish
Excellent customer service
Excellent customer service and extremely fast turnaround.
Insurer: Figo
By: Sam
Nationwide has great coverage and I don't know what we would do without them.
I would have to give you an A+++. You make our life easier just knowing we have such awesome health coverage for our dog Cloey. She is getting older and so are we. It is tough when you're on a fixed income but knowing we can depend on Nationwide when it comes to Cloey's vet bills. You process claims quickly. Thank you for your great service.
Insurer: Nationwide
By: Michelle
Fast and fair customer service
Fast and fair customer service
Insurer: Trupanion
By: Linda
Doodle Mom
I greatly appreciate that you fulfilled claims that I forgot to process in a more timely manner! I am very thankful for all of the help I receive from customer reps each time I call with inquiries. You have a wonderful staff!
Insurer: Trupanion
By: Karen
Quick and prompt!
We submitted straight from the emergency hospital and you responded quickly. TY
Insurer: Trupanion Canada
By: Heather