Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Very helpful in this last claim!
Nike fell & hurt her left hind leg & after the vets took x-rays found out that she had an injury comparable to humans having an ACL. She also has a problem developing in her spine that may require acupuncture. Called your company & asked what we needed to do and asked if she needed acupuncture if it would be covered. Yes with the vet's statement.
Insurer: Nationwide
By: Daniel
CUSTOMER SERVICE NOT GREAT
WHEN I OPENED THIS POLICY REQUESTED PAYMENT DATE THAT COINCIDED WITH MY PAYPERIOD. IT WAS SET UP 4 DYAS BEFORE THE DATE IT WAS SUPPOSED TO BE. I HAVE TRIED NUMEROUS TIMES TO MOVE IT TO THE CORRECT DATE, ONLT TO BE TOLD THEY CANT AND I WOULD HAVE TO PAY DOUBLE FOR ONE MONTH, RATHER THAN JUST MOVE IT 4 DAYS. ONLY COMPANY EVER HEARD OF THAT CANT MANAGE TO SET A WITHDRAWAL DATE CORRECLTY. BECAUSE OF THIS MY OTHER 3 DOGS WILL BE INSURED ELSEWHERE BECAUSE THEY ALSO WONT ALLOW THE REST TO BE ON THE CORRECT DATE BUT WOULD PUT ALL 5 POLICIES TO BE WITHDRAWN ON A DATE THATS NO WHERE NEAR DATE THAT WAS REQUESTED. OTHER THAN THAT, SOME CLAIMS ARE PRETTY SLOW TO PROCESS, SOME ARE QUICK AND EASY. DONT LIKE THAT YOU CANT SUBMIT YOUR RECEIPTS AND HAVE TO GET THE VET TO DO IT. HAVING TO USE TWO DIFFERENT INSURANCE COMPANIES IS A PAIN, WILL LIKELY CANCEL THIS ONE AND MOVE THEM SO ALL IN ONE PLACE SINCE NO ONE SEEMS ABLE SOLVE THIS.
Insurer: Pets Plus Us
By: CANDACE
Prompt service
You service is prompt and helpful.
Insurer: Nationwide
By: Anthony
Trupanion is the best!!!
I cannot express how happy I am with Trupanion pet insurance. By far such an amazing company, I’ve been with you for 8 years for my English Bulldog and have never had any complaints. No hassle or runaround when it comes to submitting a claim. It is what it is. My bulldog suffers from allergies, so I always know when I need to take him to be treated for this condition I know my baby is getting the best he needs and Trupanion will reimburse all that they cover. Recently I had an awful scare. He someone got very ill with severe Hemorrhagic Gastroenteritis, and had to be hospitalized. He had every test taken, fluids given as well as transfusions. I was a little worried that I was going to have an outrageous bill but just kept reminding myself that it’s what needed to be done. He’s my second son and it would all work out. Needless to say once he was well enough to come home, my claim was submitted and within two days I got my outcome back and let me just say it was such a relief. Trupanion is reimbursing me a good portion. I cannot express how amazing and worth it to have this company insuring your pet. They are by far the best! For 8 years they just seem to keep me amazed. Thank you so much for making such difficult financial struggles manageable. I cannot express how happy I am.
Insurer: Trupanion
By: Monique
GREAT ! Service and promptness is better than my personal medical insurance.
Has been the best choice for helping take care of the medical expenses I've incurred at the vet. ASPCA phone associates have been top notch without question ! They've answered all questions professionally and with that touch of personal empathy that makes calling and doing business a real pleasure.
Insurer: ASPCA
By: Robert
Thanks you for your great service.
Thank you for processing our claims timely once you received them. It is so appreciated.
Insurer: Embrace
By: Kris
Excellence in All aspects of Figo Pet Insurance. Great customer service with people who are very caring and listen.
Great Pet Insurance. They all listen and care to help with all your concerns and always have comforting things to say to help you, especially when your pet is sick.
Insurer: Figo
By: Joyce
Nationwide has been awesome.
Nationwide has been great. The turnaround on claims is fast, the staff is fantastic, and we have peace of mind that our pet is getting the treatment she needs and Nationwide is backing us.
Insurer: Nationwide
By: Barbara
Loved the hell we received when Erin was not feeling good!
I’m happy for the help and concern shown by all the agents we encountered! Thanks for caring!
Insurer: Nationwide
By: Cathy
Very easy.. Love everything about this company
I love dealing with Nationwide pet insurance very professional and follow through is what they say it will be.
Insurer: Nationwide
By: Penny