Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Fast and fair customer service
Fast and fair customer service
Insurer: Trupanion
By: Linda
Doodle Mom
I greatly appreciate that you fulfilled claims that I forgot to process in a more timely manner! I am very thankful for all of the help I receive from customer reps each time I call with inquiries. You have a wonderful staff!
Insurer: Trupanion
By: Karen
Quick and prompt!
We submitted straight from the emergency hospital and you responded quickly. TY
Insurer: Trupanion Canada
By: Heather
Recommended choice for Pet Insurance
Easy to submit claims and quick turnaround. I have never had any issues.
Insurer: Trupanion Canada
By: Agnes
Healthy Paws comes through
I've had Health Paws Insurance for my two cats for several years now, and only needed it recently. My cat became ill and required quite a bit of extensive and expensive testing to diagnose and Health Paws came through with timely reimbursement on all the expenses. They made a stressful time a little easier by taking away the financial worries. I've been recommending them to everybody I know who has pets!
Insurer: Healthy Paws
By: Kate
We Thank You!
Thank you for the great customer service and easy claim process.
Insurer: Nationwide
By: Lucy
Excellent coverage
Nationwide has great service reps, good coverage and a very caring employees.
Insurer: Nationwide
By: Brian
Speedy Claim Processing
Embrace took great care of my little guy when he got pancreatitis. Easy to submit invoices online and my claim was paid a week or so later.
Insurer: Embrace
By: Michelle
Super easy, and friendly.
They are great to work with. No hassling over what is or is not covered, they cover everything they say they will. They are easy to contact if you have questions, and are very friendly and helpful. Our dogs are 10, and have each had a LOT of medical issues, ASPCA has been a lifesaver for us, regarding the medical expenses.
Insurer: ASPCA
By: Lisa
Healthy Paws is wonderful!
Great customer service and the app makes the entire process absolutely seamless. Just snap a pic of your vet bill and they take care of the rest. Highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Nicole