Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Terrible insurance
customer services is terrible. It took 4 months for medical records to go through. They decided that my dog benefits wouldn't be covered because I just found out he has lyme and never had it any previous appointments, I was told its a pre existing disease.
Insurer: Nationwide
By: Felicia
Online claim form a bit awkward
The online claim submission form was acting up when I tried to submit, only at the last step when it asks you to agree to the terms and conditions. It took a few attempts before finally working. If I recall correctly, trying to call in my claim was equally unsuccessful. Once the online form took the claim, it was a week or two before receiving reimbursement, and the process was simple from there.
Insurer: Nationwide
By: Andy
So easy, the best
Only recently got insurance for my 4 year old dane. They cover everything, including wellness, except pre-existing conditions. The claims process is done on an app and is easy as can be.
Insurer: Nationwide
By: Jackie
GREAT AND EASY INSURANCE AND STAFF TO WORK WITH
We have been with this insurance for 4 years. Great costumer service. a little late claim updates sent to me but over all great insurance and great staff to talk. all knowledgeable
Insurer: Nationwide
By: Atabak
thank god i invested
I have had Embrace for 2 years and never had to use it until this past month. I am very happy with the service and the ease of processing the claims. I am grateful that it allows me to give my Pup the best possible care without having to worry about the cost. it has given me peace of mind in knowing that i dont have to worry
Insurer: Embrace
By: maribeth
Best decision in getting a pet
This is the one thing you hope you never need but are so glad to have it. I brought my puppy home January 2018, his problems started in May with pain in his neck/back. 3 visits to the vet in a week, no idea the cause but steroids helped. September same thing, again steroids helped but he was still in pain. I tried acupuncture & laser therapy to no avail. Meantime, he had surgery for swallowing an entire toy. 2 days after that he spent a night in the ER. He saw a neurologist in Nov 18 and she was able to diagnose him right away & he's been treated monthly since. He also swallowed 2 socks, needed an endoscopy. Due to his back issues, his skin started to calcify so he's now also seeing a dermatologist. Nationwide has covered all of it per terms of my plans. 90% after deductible. They have always paid within 30 days. Submitting a claim is so easy, you can do it via email. I have not once had an issue or been denied. Having this insurance has made a huge difference for me & my dog. He is on the road to recovery on all his issues and Nationwide's service and cost makes me not hesitate to recommend them anywhere. I've been told by many others they have pet insurance but it never pays for anything. I am so relieved I am with Nationwide & I don't have to worry about making health decisions for my dog based on cost (though I do try to save whenever I can).
Insurer: Nationwide
By: Katie
Easy to submit a claim
I have had to submit several claims for my puppy. Some standard visits, one a sick visit. It is so easy to submit a claim online and I have always gotten a quick response and payment.
Insurer: Nationwide
By: Jill
Very please with the reimbursement, have referred Nationwide pet ins to several people since
Seamus is doing very well after his surgery. I really appreciate that the reimbursement was good. It was extremely helpful to my family and helped us concentrate on his care. He had a very ugly looking cyst that was growing rapidly and getting very irregular. We were worried.
Insurer: Nationwide
By: Colleen
Not worth the money
My husband and I decided to try this since it was offered through his employer's insurance plan. Our dog has Separation Anxiety due to a previously crappy life in and out of dog shelters and bad homes. He is on a prescription through our vet for Clomicalm to treat his anxiety. We were not told beforehand about it being considered a pre-existing condition, and I was actually told in the beginning by a Nationwide customer service rep that his medications would be covered as long as it wasn't preventative (such as flea/tick or heartworm). After I go to the trouble to get my vet's office to send over the prescription for his Clomicalm to Nationwide, I follow up with them only to be told they wouldn't cover it because it was a pre-existing condition. While I understand the need to have this rule for human insurance policies, I think it's dumb that they are applying to a pet's policy. The policy also has a $250 deductible, which honestly, is roughly what my dog's yearly vet bills total anyway. This is sych a waste of money. This insurance is only good if your pet is undergoing some massive surgery for cancer or something (which, to be honest, is when you really need to make the decision to put the animal down anyway since they don't live as long as we humans do). My husband and I are canceling our policy.
Insurer: Nationwide
By: Dorie
Excellent service
Excellent service. I've been able to take my dog to the vet and he has been able to get the best medical care possible because I have a great insurance.
Insurer: Healthy Paws
By: Cristina