Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
Other Categories
So glad I was told about Embrace Insurance, it's been a lifesaver!!!
Since I was told about Embrace Insurance 3 years ago, I have been completely satisfied with their coverage & promptness of covering claims. Thank you for being an honorable insurance company.
Insurer: Embrace
By: Shirley
Service deterioration
Over the past year, Nationwide's service has deteriorated. It took over two months to review a simple request to remove a pre-existing limitation when all that was necessary was to read a few pages of records to see that the condition had been gone for over 6 months. Also, it took over 30 days to process a simple claim for an antibiotic. Also, I am anticipating an unusually large increase in my premium.
Insurer: Nationwide
By: Marc
Pleased
They were very professional and I was pleased and relieved when I received our claim amount.
Insurer: Nationwide
By: Sandra
You have been a Godsend through our ordeal with Zoey
We cannot thank you enough for the support and quick approval of Zoey’s condition. We were devastated to learn that our 7 month old baby had a life threatening condition and needed immediate care and surgery. With all of that obtaining the approval quickly was one huge hurdle for us. Zoey is now home after surgery and we are it day by day. Thank you Trupanion.
Insurer: Trupanion
By: Jo-Ann
fantastic
I have had other insurance companies for my pets but ASPCA is the best ever. I always recommend to everyone. Fast payments on your claims. Everyone is great to help if you have any questions. They even call you after your claim to see how your pet is doing. I can't say enough.
Insurer: ASPCA
By: Mary
Nationwide is awesome!
Nationwide takes great care of my furbabies. I have two furbabies (Black Lab and German Shepherd) both are on the Nationwide Pet Insurance. I've never had any problems when submitting a claim for either one of my furbabies. Nationwide Pet Insurance is so easy to submit a claim and they reimbursed me for the vet bills in a very timely manner. I've recommended Nationwide to many of my animal lover friends, if they are looking for insurance for their pets. Pets need insurance too just like humans do! Thanks Nationwide.
Insurer: Nationwide
By: Bonnie
Best Pet Insurance Company in the World.
Great customer service, incredible online interface, quick response on every claim. Only 1,000,000,000% recommended.
Insurer: Healthy Paws
By: Diego
Very Happy with Nationwide
I've been very happy with Nationwide. I wish my own health insurance was as easy as Nationwide and as prompt at resolving and paying for claims. The folks I've talked to on the phone have been very accommodating and compassionate.
Insurer: Nationwide
By: Karen