Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I am well satisfied
Excellebt and quick service!
Insurer: Nationwide
By: Glen
If you have 2 hours to sit on hold, maybe you'll get to talk to someone
I've yet to file a claim but just trying to update my billing info, I spent 30 minutes on hold for Customer Service since there is no way to update online (is this 1985?) Abysmal.
Insurer: Pets Plus Us
By: Judy
This insurance company is extremely helpful, very customer oriented! Our pets say Thank You!!!
Nationwide is a no hassle insurance company that really cares about your pets. They have a really good claim processing time!
Insurer: Nationwide
By: John
Thank you Nationwide for your support
Thanks for your prompt responses and caring attitude
Insurer: Nationwide
By: Cathy
Great company that really helps with vet costs
Nationwide provides such a great service. I am very glad I started this plan for my cat. Everyone in customer service has been extremely helpful.
Insurer: Nationwide
By: June
Nationwide really is on my side
My little boy, Spartacus is a long hair dachshund and unfortunately needed back surgery. Nationwide was there. He also has allergies and had a bad infection, and again Nationwide was there. I’m really glad we have Nationwide covering Spartacus and hope that he doesn’t have anymore surprise vet visits, but if he does Nationwide will be there
Insurer: Nationwide
By: Ben
Kind understanding, fast claim refunds.
Nationwide is the most kind and compassionate company. I had another dog Nozzie and they were very understanding and walked me thru all of her final issues when she passed. Doobie has cancer and you have been great especially with getting my claims processed. I will adopt another dog when Doobie passes because I know that is what he would want but for now he is doing good and that's all I can hope for. I will always have pet insurance and it will be thru your company. Thank you again. Sincerely, Laurie Howbert
Insurer: Nationwide
By: Laurie
Abby’s surgery
Appreciate all the support during this difficult time during and after surgery.
Insurer: Nationwide
By: Sergio
Again outstanding service. Thank you for all the help you have giving us.
Again outstanding service
Insurer: Trupanion
By: Herb
ASPCA Really Cares about our Dog!
The first claim took a bit of time to be processed, but this is understandable. After that, the turnaround time was good. It is very easy to submit claims through the website. We received a call asking how our dog was doing -- he had an allergy that just didn't want to go away. He was uncomfortable, itchy, etc. and they truly seemed to care.
Insurer: ASPCA
By: Rick