Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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ASPCA Pet Insurance is AWESOME!!!
We have insured several of our pets with ASPCA insurance and they are the best! Fast processing of claims and wonderful customer service!
Insurer: ASPCA
By: Tamara
Broken molar
This was the first time I had filed a claim with Trupanion, and it couldn’t have been any easier! I downloaded the claim form, faxed it off with my invoices and in less than a week I was reimbursed via direct deposit! Will definitely recommend Trupanion to everyone I know!
Insurer: Trupanion
By: Leeanne
Happy with pet insurance!
So easy to submit claim and access y account. Have provided great service for my furry child!
Insurer: Nationwide
By: Linda
Great
Great service. I highly recommend.
Insurer: Nationwide
By: Yava
VitusVet App
Love nationwide insurance pet insurance. However, I was encouraged to use VituSVet app to make claims. The problem is I have to delete the app and download it every time to access the app.
Insurer: Nationwide
By: Robert
Quick and smooth, just a bit confusing at the begining
I am very happy with Nationwide Insurance, the filing of the claim and the reimbursement process was really smooth, is just the initial part of the process that was really confusing with the documentation needed. I would say also that would be beneficial to have email notifications of the changes on claims, I was not getting notifications about any updates, just receiving them later on by mail.
Insurer: Nationwide
By: Ricardo
Very happy we chose pet insurance. Eases my mind to know my dogs are covered.
Ecellent coverage. Easy to get help and support.
Insurer: Nationwide
By: Judith
Good Insurance for cat
Great service. Easy to file claims. This insurance is good to have.
Insurer: Embrace
By: Jean
Thank you so much!!!!
Flying colors excellent service so happy to be part of nationwide and Beans is doing so great you give us piece of mind in our time of need! Can’t reccomend you enough!
Insurer: Nationwide
By: Robyn
Slowest Reimbursement ever
For some reason it took 29 days to reimburse for dog food, but only 6 days for a vet visit, but the vet visit was not correctly reimbursed and when I submitted additional documentation, I received no confirmation, it is not showing in the claims section, and when I called I was told it would take an additional 30 days just to review the additional information that was submitted. Not sure how this is even remotely considered halfway decent customer service
Insurer: Nationwide
By: adam