Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great company to do business with.
From the very beginning continuing to present I have found Nationwide service to be prompt, accurate and when speaking, very customer friendly. I have recommended Nationwide to anyone I come in contact with who are getting or just got a pet. Great company to do business with.
Insurer: Nationwide
By: Thomas
Trupanion 'Rocks' - their coverage for my Golden Lab has been a great Value.
A good friend has a Boxer that had a serious leg injury from a fall in the ice a few years ago that cost him thousands of dollars and convinced me to buy Pet Insurance. I chose Trupanion, a company that was recommended by 2 Veterinarians. A number of months later, my dog suffered a torn ACL which was problematic but didn't require surgery. It did require multiple x-rays and visits to a couple of Vets for evaluation plus regular pain meds and injections to relieve inflammation. Gunner is mostly OK but has to be careful to not overextend or over-exercise. Trupanion has reimbursed me regularly for vet visits to keep track of his joints and stay ahead of problems. I highly recommend Trupanion for your pet because we have a responsibility to care for our animals as we do for our children.
Insurer: Trupanion
By: William
Claims are handled so efficiently and fairly
I have been using this insurance for over a year. Everything has been easy
Insurer: Nationwide
By: Valerie
So happy we joined Nationwide for Jack's pet insurance
We are extremely happy with Nationwide! The claims process is effortless and flawless! Thank you!
Insurer: Nationwide
By: Marisol
Great Service
Have been a customer for years, and have always been very pleased!
Insurer: Nationwide
By: Gregg
Gracie doing great
Great insurance and wonderful customer service.
Insurer: Nationwide
By: La
Quick response, easy to submit claims. I'm happy to know my best friend is covered
I've been very happy with my dog's insurance. He is my best friend and child. I never want to have to make any decisions based on finances. Nationwide has been easy to use and very responsive.
Insurer: Nationwide
By: Corinne
I wish my health insurance was as good as my dog's!
We tell everyone we know that Nationwide Pet Insurance is the best way to care for the little dog that we love so much. We do not worry that something will come up and obliterate our budget. Nationwide has delivered on what they said they would approve, no drama, minimal paperwork, hassle-free. The checks come fast, the website is easy to use, and we don't have to think about it. Please take over human health insurance!
Insurer: Nationwide
By: Anjie
Because of this insurance we have been able to keep our previous miracle dog alive for 3 years.
Excellent service. We had a very healthy dog for her first 5 years. She was then stricken with a very rare and deadly autoimmune disease. It was a snow ball effect. The many meds caused cirrhosis of the liver and weakened her bones. Because of this insurance we were able to keep her going. She is happy and loving. She had thousands out of pocket expenses not covered but we were blessed with this policy to help us. Otherwise we would have had to put her down. Thank you.
Insurer: Nationwide
By: Jim
Fast, efficient, available, & helpful
I love this company! My 3 year old had a tear in her ligament & had to have surgery. I got a pre-authorization from Pets Best before we moved forward with the surgery. After the surgery was done we got reimbursed quickly. On top of that, she randomly threw up & I called our ER vet to see what to do & they just said to watch her. I decided to call WhiskerDocs which is paid for through my Pets Best premium & the vet on call gave us so much helpful info. She explained because we were putting her pain killers in sausage, the grease from it has slowed down her digestion & we needed to reset her gut. She also recommended other ways to give her her medicine. It all worked! She’s doing so much better. I call WhiskerDocs a lot & they’re always so helpful. It’s definitely worth the premium we pay, we’ve saved so much money on vet bills & we’re also more educated on our pets health. :-)
Insurer: Pets Best
By: Amber