Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Awesome
Nationwide has been great, thank you for easy, and quick response,
Insurer: Nationwide
By: Diane
Couldn't ask for better service
We appreciate the prompt follow though and resolution of claims. We also appreciate that you check in and ask about Zeke's recovery. I wish my human health insurance was as efficient and caring as Nationwide Pet Insurance.
Insurer: Nationwide
By: Colleen
Kept me informed
They notified me about the large number of claims they had and was trying to process mine as fast as possible.
Insurer: Pets Best
By: Nicole
Pleased with service
The mobile app made it very quick and easy to upload the invoice and receipts to file the claim. Very fast response from Pets Best throughout the process. I am extremely pleased with the service and professionalism of the customer service.
Insurer: Pets Best
By: Tamara
Communicative
Your online portal makes it very easy to upload a claim. You send an email that it's received. You send an email apologizing when it takes longer than normal to process. You send an email when the claim is completed. Even when denied, the explanation in the PDF is easy to understand. You are WAY better than Embrace and I keep telling them that. We had to move two pets from Pets Best because their premiums skyrocketed from 2018 to 2019.
Insurer: Pets Best
By: Scott
Recommend to anyone
This Insurance provider has been the BEST to work with. Easy to file claims, quick responses and just very easy process. I will recommend this to anyone looking for Pet's Insurance. Thank you for your excellent service.
Insurer: Pets Best
By: Patricia
Pleased with service
The mobile app made it very quick and easy to upload the invoice and receipts to file the claim. Very fast response from Pets Best throughout the process. I am extremely pleased with the service and professionalism of the customer service.
Insurer: Pets Best
By: Tamara
Communicative
Your online portal makes it very easy to upload a claim. You send an email that it's received. You send an email apologizing when it takes longer than normal to process. You send an email when the claim is completed. Even when denied, the explanation in the PDF is easy to understand. You are WAY better than Embrace and I keep telling them that. We had to move two pets from Pets Best because their premiums skyrocketed from 2018 to 2019.
Insurer: Pets Best
By: Scott
Truanion cares because you care
I have and will always recommend Trupanion to colleagues and my friends! They have truly been a true companion to my 8 year old Maltese. She has Addison's Disease and is a Diabetic. Through hospitals stays and monthly veterinarian visits Trupanion cared .
Insurer: Trupanion
By: Grace