Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Very Poor reimbursement
I find the reimbursement process takes extremely long, several times after 40 days I have to email customer service and ask them to process my claim for just routine check ups. I have other friends that use different companies and reimbursement doesnt take this long. Most likely will not renew next year.
Insurer: Nationwide
By: Kari
Great insurance!
I am so glad I have nationwide. Customer service is great and always helpful. Only complaint I have is that reimbursement for reoccurring claims takes a long time. My dog Is on prescription dog food and it takes about 6 weeks to get reimbursed. Other than that I am beyond happy with nationwide. I have referred them to many close friends and family!
Insurer: Nationwide
By: Kelly
Nationwide Wellness Protection Pet Insurance - so glad we invested in this and have nothing but good things to say
Have been very pleased to have pet insurance - this is our first time with insurance despite having pets (cats and dogs) for over 20 years. We recently adopted two rescue dogs, both small (under 20 lbs) and about 5-6 years old. One of the dogs - Cookie - has had some pretty significant unexplained medical issues which have required a consult visit to the UC Davis Vet School. Nationwide has reimbursed us the amount described in our policy (90% after a $250 copay) for each of our visits. They also reimbursed at the same rate for prescription dog food (we have the wellness plan for both dogs) . Based on our experience, I would strongly recommend pet insurance AND Nationwide in particular.
Insurer: Nationwide
By: Kathleen
Great customer service.
Love their staff and the ability to submit claim paperwork online is a time saver. I am happy with their coverage and turnaround on claims.
Insurer: Hartville
By: Ed
Never been so pleased
I have never been so pleased with an insurance claim. It was fast efficient and seamless! Thank you
Insurer: Pets Best
By: Laura
Pays promptly
Pay promptly, easy website to make claims and easy to talk tomorrow a service representative on the phone.
Insurer: Pets Best
By: Susan
Always very prompt
My dog has been recovering from a foot wound that has required multiple visits to the vet over a 5-week period. The response to claims filed for these visits was always very prompt and the information provided enabled me to understand the decision on each.
Insurer: Pets Best
By: Sarah
Excellent service
Submitted claim and received payment in two days. Excellent service.
Insurer: Pets Best
By: Gary
So simple
I have never had pet insurance before, so I was a little unsure about how the process worked, but it was so simple! I was amazed that all I had to do was take a picture to submit my claim. After the claim processed, I logged into my customer account and saw what was covered and what wasn't, and the explanation on why was easy to understand. I love the direct deposit feature as well.
Insurer: Pets Best
By: Juliana