Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Thank god for pet insurance!!!
Considering I was contemplating less then one (1) week before this emergency happened to cancel my policy...I’m thrilled I didn’t!!! My beagle boy has better insurance then me! The whole process, customer service, claim, summiting of the claim and the turnaround time was exceptional.
Insurer: Nationwide
By: Carla
Easy Peasy
Submitting our claim was simple. I’m very happy with the service we have received & our puppies are only 10 months old, so we have lots of puppy years ahead!
Insurer: Nationwide
By: Melissa
Poor customer service
I have 2 golden retrievers and pay good money for the best pet insurance including the wellness plan. In my 7 years with Nationwide I haven't taken advantage of the dental cleaning. I recently took my dogs in for an exam to check out their teeth. 1 dog has 2 chipped teeth and the other is fine and just needs a cleaning. The estimate is between $400-$600 for each dog. I called Nationwide to ask about what is covered and was not helped at all as they won't even look at the estimate. I am not going to pay over $1,000 for 2 dogs to get their teeth clean and/or extracted if i'm not getting reimbursed for at least part of it. Currently looking into other pet ins companies that will provide better customer service and actually respond to emails.
Insurer: Nationwide
By: Kari
Waiting waiting
It took forever for me to get reimbursed. I’m taking months. A lot of back and forth calls between vet and the company.
Insurer: Nationwide
By: Sara
Completely a waste of money
I submitted several claims for my dog's torn ACL ( all the same injury) for cold laser therapy treatment and finally received their decision laiming it was aporoved; however they claim that the deductible was equal to or less than in the policy. So they wouldn't reimburse me anything. It was the same injury that was treated. I paid for this insurance fir over 2 year's and I discovered they offer no benefits worth my time or money. I put my cats on a different insursnce company and am quite pleased with them and was reimbursed several thousand dollars and they have much better coverage than Trupanion has. My recommendation is, don't consider this company for your pet's insurance, they're liers and crooks.
Insurer: Trupanion Canada
By: Lori
Healthy Paws is excellent!
After a lot of pet insurance research I chose Healthy Paws and I’m so glad I did. They are so friendly , caring and the customer service is wonderful! After submitting all claim information , all eligible claim amounts ( must meet annual deductible depending which plan you have) are processed so fast normally within a couple of days. Highly recommend!!
Insurer: Healthy Paws
By: Terri
Amazing support
This was my first claim so i was a bit hesitant, They made the process painless & handled every situation perfectly ! They really care about you as a customer & your pets overall being !
Insurer: ASPCA
By: Randy
Totally worth the money!
Nationwide pet insurance has been so good to our pet family over many years. They are sincere and quick to send condolences when pets pass and they have covered many ailments of my fur kids! It is the best investment for all my pets and their health. I recommend them to all my friends!
Insurer: Nationwide
By: Sandra
Best pet insurance ever!
Easy to use, highly recommend it. The thing I would say needs improvement is the time it takes to process claims, takes 30 days and then some to finally get your reimbursement deposited. Other than that they're a great company and provide great service!
Insurer: Nationwide
By: Fabiana
Very Good Pet Insurance
Pet's Best has come through for us in many claims in the four years we have been with them. Their review process is fast and the reimbursements are fair. I wouldn't think of owning a pet without insurance. It gives us peace of mind knowing that our Husky Chloe can get the best medical attention.
Insurer: Pets Best
By: Jose