Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Excellent customer service !
Nationwide has provided my pup with the best care. Claims are paid in a timely manner and with no questions. Thank you Nationwide!
Insurer: Nationwide
By: Susan
YOU GUYS ARE THE BEST--THANK YOU!
I previously had Embrace pet insurance and while they were great and had SUPERB customer service, your insurance is wildly better in terms of coverage. I could not afford to give my baby the best healthcare possible if it weren't for Nationwide pet insurance, so THANK YOU for keeping my baby healthy and keeping me from being homeless!
Insurer: Nationwide
By: Kaylee
Outstanding Care and Service!
Overall, having pet insurance provides ease of mind whenever our two pups have to see the veterinarian. This insurer makes filing claims and receiving refunds easy and convenient.
Insurer: Nationwide
By: M.
Your Customer Service Rocks!!
My insurance claims are easy to complete and send, and Nationwide provides speedy and great service!
Insurer: Nationwide
By: Marilyn
One of the best investments we've made
Nationwide has been very easy to work with.
Insurer: Nationwide
By: Beth
Extremely easy to file and receive compensation
Claims are easy to fill out but more importantly, it is very easy to talk to an actual person and not a recording when you call in. They try to help as best they can.
Insurer: Trupanion
By: Donna
Prompt and professional
Always prompt in their response and claim handling. I would recommend Trupanion to anyone!
Insurer: Trupanion
By: Jamie
At first it wasn’t explained to me how the plan, specifically making claims works, but once I was informed it was great.
My vet had to explain to me how pet insurance works. I wasn’t used to making claims like this. Originally afraid my insurance wasn’t cooperating, but once I figured it out everything was smooth.
Insurer: Nationwide
By: CJ
Great company for pets
The claims are easy to file, the customer service is friendly and helpful and the benefits are great,
Insurer: Nationwide
By: Norma
They do ANYTHING they can to say every illness is "pre-existing" -- crappy insurance
Signed up my dog in July 2018. Did not have a claim until November, when my dog was limping after being at the dog park. She is 10 but still very limber and active. Took until January before hearing back from the CSR that they wanted more doctor's notes even tho I was way past their "waiting" period. Sent in a year's worth of doctor's notes of vaccines and one previous visit for an ear infection. SUDDENLY they "excluded" pretty much every.little.thing my dog MIGHT have -- she had a little tarter on her teeth (SHE'S 10 for god's sakes!) so they eliminated ANY mouth or tooth or tongue related problems as "pre-existing" -- she was seen once in 2017 for a checkup that noted a slight amount of arthritis in a DIFFERENT leg - which was later discounted by a different vet as NOT being arthritis but they still made EVERY possible limb and back injury or ailment as "pre-existing". THEN because she had been seen for an ear infection in 2017, ALL dermatological problems are now "pre-existing"!!!! Crap company that does everything to NOT pay a claim. I would NEVER recommend them.
Insurer: Embrace
By: Jia